topic Re: Unable to connect wireless printer to WiFi in Fibre

Unable to connect wireless printer to WiFi

ian_uk — Tue, 12 Dec 2023 10:30:39 GMT

The instructions on the printer are to press the WPS button on the router to connect. My new TalkTalk router doesn't have a WPS button on it any more, what is the workaround please?

Re: Unable to connect wireless printer to WiFi

KeithFrench — Tue, 12 Dec 2023 10:35:53 GMT

Which make/model of TalkTalk router do you have & which make/model of printer is it?

Re: Unable to connect wireless printer to WiFi

Debbie-TalkTalk — Tue, 12 Dec 2023 10:39:46 GMT

Hi ian_uk

Which router do you have? (make and model)

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Unable to connect wireless printer to WiFi

ian_uk — Tue, 12 Dec 2023 10:40:13 GMT

Thanks Keith

It's a Eero K010001 router and the printer is a Canon MG3600

Re: Unable to connect wireless printer to WiFi

KeithFrench — Tue, 12 Dec 2023 10:41:36 GMT

Well, that is the problem, the Eero does not support WPS. Let me look at the capabilities of your printer & get back to you.

Re: Unable to connect wireless printer to WiFi

Debbie-TalkTalk — Tue, 12 Dec 2023 10:50:38 GMT

Thanks for you help @KeithFrench

Re: Unable to connect wireless printer to WiFi

KeithFrench — Tue, 12 Dec 2023 11:01:35 GMT

Hi @ian_uk

Well Canon does not seem to make it easy on the MG3600 as far as finding out how to connect to a wireless network manually where you select the router & enter the password:-

https://www.canon.com.au/get-inspired/pixma-wireless-print-setup#:~:text=With%20the%20device%20switched%20on,blue%2C%20you're%20connected.

Go down to the section marked:-

Connect your PIXMA to your computer wirelessly in three steps

However, when it comes to entering the wireless password, there may be an onscreen keyboard that comes up I cannot be sure.

Re: Unable to connect wireless printer to WiFi

ian_uk — Tue, 12 Dec 2023 11:04:18 GMT

Thanks so much, I'll investigate the link

Re: Unable to connect wireless printer to WiFi

Debbie-TalkTalk — Tue, 12 Dec 2023 13:02:51 GMT

Thanks ian_uk

Please let us know how you get on.

Thanks again for your help Keith 🙂

Re: Unable to connect wireless printer to WiFi

Debbie-TalkTalk — Fri, 15 Dec 2023 09:16:53 GMT

Hi ian_uk

How are you getting on?

Re: Unable to connect wireless printer to WiFi

ian_uk — Sat, 16 Dec 2023 16:37:20 GMT

Canon have confirmed that their wireless printers aren't compatible with the new Eero router, so I've had to revert to a cable which will serve for now

Re: Unable to connect wireless printer to WiFi

Debbie-TalkTalk — Mon, 18 Dec 2023 06:49:42 GMT

Hi ian_uk

I'm sorry to hear this. Is this to do with their printer capabilities?

Re: Unable to connect wireless printer to WiFi

KeithFrench — Mon, 18 Dec 2023 09:28:22 GMT

Hi @Debbie-TalkTalk

It is really more that the Eero does not support WPS.

Re: Unable to connect wireless printer to WiFi

Debbie-TalkTalk — Mon, 18 Dec 2023 09:29:35 GMT

Hi @KeithFrench

Ahh right ok. I will feed this back to our Products Team too.

Thanks for your help.

Debbie

Re: Unable to connect wireless printer to WiFi

Debbie-TalkTalk — Mon, 18 Dec 2023 12:11:00 GMT

Hi both

Our Products Team have asked me to share this page from eero

How do I connect my printer to my eero network? – eero Help Center

Re: Unable to connect wireless printer to WiFi

KeithFrench — Mon, 18 Dec 2023 13:19:08 GMT

Hi @Debbie-TalkTalk

I have seen that page before & if you read it, whilst it says the Eero doesn't support WPS, it does not tell you how you are supposed to connect it. A lot of printers will allow you to select the network name & enter the password via an on screen keyboard or similar. However, it does seem that this Canon does not allow you to do this. Whilst I totally agree with Eero about the vulnerabilities of WPS, at least with the other TalkTalk routers you can keep this facility disabled. Then when you want to connect a printer or other device, you can enable WPS whilst connecting it.

Re: Unable to connect wireless printer to WiFi

Debbie-TalkTalk — Tue, 19 Dec 2023 06:46:19 GMT

Hi Keith

Yes I seen that. Unfortunately this is out of our hands as it's eeros device sorry.

Re: Unable to connect wireless printer to WiFi

KeithFrench — Tue, 19 Dec 2023 09:03:57 GMT

Hi @Debbie-TalkTalk

I know you can't do anything about it. I just meant that their article is supposed to tell you how to connect a printer wirelessly, but it doesn't!!

Re: Unable to connect wireless printer to WiFi

Debbie-TalkTalk — Tue, 19 Dec 2023 09:07:01 GMT

Hi @KeithFrench

I will feed this back to our Devices Team to see if they can offer any advice about this.

Re: Unable to connect wireless printer to WiFi

KeithFrench — Tue, 19 Dec 2023 09:08:34 GMT

Thanks @Debbie-TalkTalk