topic Re: No connection. in Fibre

No connection.

Bigtongue121 — Fri, 22 Dec 2023 14:24:37 GMT

I have had no Internet connection for 4 days. Was told an engineer would be at exchange to fix it as fault is between there and my home. Told me 2 to 3 days. 4 days later and countless phone calls ,still no connection. Any help as I'm at my wits end?

Re: No connection.

KeithFrench — Fri, 22 Dec 2023 14:57:59 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: No connection.

Chris-TalkTalk — Fri, 22 Dec 2023 15:01:55 GMT

Hi Bigtongue121,

This is still in hand with Openreach, it's waiting for an engineer to be allocated. Apologies for the delay

Chris

Re: No connection.

Bigtongue121 — Sat, 23 Dec 2023 13:46:14 GMT

I still have no internet ,no tv ,nothing. Every day I have rung and been lied to and assured someone from open reach is working on the problem as we speak. My wife works from home and has lost 4 days work now. Going to be a goid Xmas staring at 4 walls.

Re: No connection.

KeithFrench — Sat, 23 Dec 2023 14:52:38 GMT

I am very sorry, but there is nothing more I can do, I am just another customer.

Re: No connection.

Chris-TalkTalk — Wed, 27 Dec 2023 07:52:47 GMT

Hi,

I'm sorry this is taking so long, it's still in hand with Openreach, there's been a review date set for tomorrow so hopefully we'll have more information then

Chris