topic Box noise in Fibre

Box noise

Andi601 — Tue, 26 Dec 2023 10:20:02 GMT

A grinding noise has now gone to the same noise and no channels available then a black screen. Guessing its the same as others have posted in here but mine has died .

Re: Box noise

KeithFrench — Tue, 26 Dec 2023 10:25:14 GMT

Are you talking about your router or a TV Box? Please specify the make & model of the box that is making this noise.

Re: Box noise

Andi601 — Tue, 26 Dec 2023 10:32:50 GMT

Thanks for your reply it's the TV box which reads netgem

N7950-t2c-8-Ab2 it's the rounded corner and 40mm high .

Re: Box noise

KeithFrench — Tue, 26 Dec 2023 10:42:56 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Box noise

Andi601 — Tue, 26 Dec 2023 10:49:28 GMT

Thanks, I have tried calling talktalk just now, if I want to purchase or swap then they will talk otherwise I wait . Have a good boxing day, andi

Re: Box noise

Karl-TalkTalk — Thu, 28 Dec 2023 09:04:20 GMT

Hi Andi

Did our colleagues help with this when you called, or do you require my assistance ?

Thanks

Karl.