topic Re: No internet in Fibre

No internet

diddly3 — Sun, 24 Dec 2023 14:13:30 GMT

I recently moved from Surrey to Devon and I was assured my broadband would be able to move with me. I was given a go live date of the 7th December. They told me they’d arranged an engineer to install it on that day. On the 6th I was sent a text to say I wouldn’t need an engineer.
on the 7th my internet did not work. After contacting TalkTalk they said they would look into it.
on the 9th an engineer turned up, checked my set up and check the box outside, declared all was fine but that my order had been cancelled and I would have to start the order from scratch.
I was given a new go live date of the 22nd which they assured me they would expedite quicker than that…… they didn’t.
On the 22nd a second engineer arrived, he spent 2hrs checking my line and outside and ultimately declared the line had not been activated.
After 45 minutes on chat and 1hr on the phone all they could say was ‘you’ll be getting a call on the 27th’ TalkTalk said Openreach would be fixing the problem on the 23rd, Openreach said they would be fixing it today 24th. It’s not fixed. I am at my wits end. It’s literally ruined my Christmas. Has anyone got any advice as to what I should do next. Should I just give up and go with a new company?

Re: No internet

KeithFrench — Sun, 24 Dec 2023 14:56:52 GMT

Alas, nothing will happen now until Wednesday. I will escalate this to TalkTalk on the forum ready for then. However, I can't guarantee they will respond to you that day, as they are usually on a reduced staff.

Re: No internet

Arne-TalkTalk — Wed, 27 Dec 2023 14:24:56 GMT

Im really sorry for the problems you have had, you will need call us and ask to speak to the the full fibre team (034517200880) with this issue.

Apologies again.

Re: No internet

diddly3 — Wed, 27 Dec 2023 17:47:48 GMT

I have spoken to at least 10 people so far and no one has been able to do anything. I am extremely frustrated and fed up with it all!!

Re: No internet

Arne-TalkTalk — Thu, 28 Dec 2023 09:49:41 GMT

Hi diddly3

Did an engineer go out yesterday?

Re: No internet

diddly3 — Tue, 02 Jan 2024 20:38:30 GMT

I had an email saying it was fixed on Saturday 30th but unfortunately it’s still not working. After 3 and a half hours on the chat with still no resolution I have decided to change companies and now TalkTalk are saying I have to pay to break the contract! 4 weeks of no service and broken promises and they expect me to pay!

Re: No internet

KeithFrench — Tue, 02 Jan 2024 21:55:45 GMT

I will pass this back to TalkTalk to deal.

Re: No internet

Anonymous — Wed, 03 Jan 2024 13:24:11 GMT

Hello,

I'm really sorry to hear this. Please can you add your Account Number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

Re: No internet

diddly3 — Wed, 03 Jan 2024 13:43:24 GMT

I’m actually so upset. I was on chat 3 1/2 hrs yesterday and on the phone to 4 different people this morning for 1hr 42, technical dept say my line is disconnected outside and because I had decided to go with another company they couldn’t reconnect me unless I mad e a new order. I cancelled the other company whilst on the phone to talktalk. Man on the phone said I could be connected today, then spoke to someone and said I have to wait till complaints dept call me 😩😩. The whole call was a complete waste of time. I really am so upset.

Re: No internet

Debbie-TalkTalk — Fri, 05 Jan 2024 12:17:07 GMT

Hi diddly3

The line tests are both clear - No faults detected and the line is active.

I can arrange an Openreach engineer visit for the BB no sync fault. Do you have a dial tone?

Re: No internet

diddly3 — Fri, 05 Jan 2024 21:07:38 GMT

I have been told this for 4 weeks but yet still no internet. I have given up now and gone elsewhere. I have received an email saying I have been given a £40 credit but that’s no use to me after having my Xmas and new year ruined. Proper shoddy service. I would just love to know why?

Re: No internet

diddly3 — Fri, 05 Jan 2024 21:08:31 GMT

They just don’t seem to care.

Re: No internet

Anonymous — Mon, 08 Jan 2024 07:27:22 GMT

Morning,

I'm really sorry to hear this and I hope everything goes well with your new ISP.

Thanks

Michelle