topic Re: Openreach box missing plug socket in Fibre

Openreach box missing plug socket

Frieza — Sun, 24 Dec 2023 16:52:04 GMT

Hi.

I just recently moved in and only just realised my openreach box has no power.. someone's taken cable as they moved, so I'm over my activation date with no Internet

Re: Openreach box missing plug socket

Anonymous — Wed, 27 Dec 2023 07:50:50 GMT

Hi Frieza,

I'm sorry for the delay. Can I just confirm, do you mean the router?

Thanks

Michelle

Re: Openreach box missing plug socket

Frieza — Wed, 27 Dec 2023 10:44:23 GMT

Not the eero box. but the device you plug into it on the wall

Re: Openreach box missing plug socket

Frieza — Wed, 27 Dec 2023 10:45:06 GMT

Re: Openreach box missing plug socket

Frieza — Wed, 27 Dec 2023 22:44:31 GMT

I just found out my wires to my modem cut also I will need to have an openreach engineer visit

Re: Openreach box missing plug socket

Gliwmaeden2 — Wed, 27 Dec 2023 23:10:23 GMT

Staff will be back on here during the day.

I'll link this in on your other thread too, @Frieza.

Re: Openreach box missing plug socket

Debbie-TalkTalk — Thu, 28 Dec 2023 09:43:40 GMT

Hi Frieza

Thanks for the additional information.

Just to confirm, did the engineer not come into the property to complete the installation?

Re: Openreach box missing plug socket

Frieza — Thu, 28 Dec 2023 11:23:07 GMT

Yes I need an engineer. No it was not known it would need installing at the property

Re: Openreach box missing plug socket

Debbie-TalkTalk — Fri, 29 Dec 2023 09:30:41 GMT

Hi Frieza

I've asked our Faults Team to make contact with you to arrange an engineer visit.

Thanks

Re: Openreach box missing plug socket

Debbie-TalkTalk — Fri, 29 Dec 2023 11:03:55 GMT

Hi Frieza

My colleague in the Faults Team has advised that an engineer visit has already been arranged for today - 8am -1pm