topic Re: Request for a new router please in Fibre

Request for a new router please

nelco — Thu, 21 Dec 2023 10:01:31 GMT

Hello,

My router does not switch on any more ( lights do not come on); how do I request for a new replacement please ? I am presently working abroad but did not have the chance and time to ring before I left UK.

Thanks.

Re: Request for a new router please

Karl-TalkTalk — Thu, 21 Dec 2023 10:02:54 GMT

We can dispatch a router, but will somebody be at the property to receive this ?

Karl.

Re: Request for a new router please

nelco — Thu, 21 Dec 2023 10:07:17 GMT

Dear Karl,

Yes, if you let me have the tracking details I can re-route the package to my daughter's address who lives nearby. Thanks.

Re: Request for a new router please

Karl-TalkTalk — Thu, 21 Dec 2023 10:15:47 GMT

Router has been ordered. I won't have a tracking number until dispatch , so I'll check in a couple of hours, and I'll drop you a PM with the details when they have been generated.

Thanks

Karl.

Re: Request for a new router please

nelco — Thu, 21 Dec 2023 10:17:59 GMT

Dear Karl,

Many thanks. Much appreciated. First class service !

Regards

Re: Request for a new router please

Karl-TalkTalk — Thu, 21 Dec 2023 10:18:37 GMT

You're Welcome 🙂

Regards

Karl

Re: Request for a new router please

nelco — Fri, 22 Dec 2023 11:39:34 GMT

Hi Karl,

Just a quick note to ask whether the new router has been despatched yet please?

Cheers,

Re: Request for a new router please

Anonymous — Wed, 27 Dec 2023 06:05:09 GMT

Morning,

I'm sorry for the delay. Has this arrived since your last post?

Thanks

Michelle

Re: Request for a new router please

Karl-TalkTalk — Thu, 28 Dec 2023 09:19:28 GMT

Sorry for the delay, No Tracking number was issued before the end of day, so i was unable to send this, I'm showing that the router was then delivered the next day (22nd) with a note saying left in a safe place. Have you been able to confirm if a parcel has been left or delivered ?

Karl.

Re: Request for a new router please

nelco — Thu, 28 Dec 2023 23:52:22 GMT

Thanks Karl, yes it was delivered outside but unfortunately it was slightly "rained on" so leaving it to dry before I will connect it up so will let you know how it goes.

Re: Request for a new router please

Debbie-TalkTalk — Fri, 29 Dec 2023 07:55:35 GMT

Hi nelco

Did the actual router get wet or just the packaging?

Would you like me to send another router just to be on the safe side?

Re: Request for a new router please

nelco — Sat, 30 Dec 2023 23:35:56 GMT

Dear Debbie,

I have set it up and the router does work and connected to the internet fine along with the wifi access.

Thanks again for all your help. Much appreciated.

Re: Request for a new router please

Debbie-TalkTalk — Tue, 02 Jan 2024 07:15:03 GMT

Hi nelco

That's great news, thanks for letting us know 🙂

Debbie