topic Router in Fibre

Router

croul — Fri, 29 Dec 2023 18:08:37 GMT

Hello,

I am having trouble setting up port forwarding on my router it appears to be tempremental, I managed to get it working before, but it doesnt seem to be working now. The router is a D-Link-DSL-3782. As the router is very old now and i am having issues would it be possible to have a more recent model to replace it?

Colin

Re: Router

KeithFrench — Fri, 29 Dec 2023 22:01:49 GMT

I agree there is no point doing anything with an old router. I will see if TalkTalk will replace it for you now. However this won't be until Tuesday now.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router

croul — Sat, 30 Dec 2023 17:51:35 GMT

I have checked and all my details are up to date, Many Thanks for your help Keith

Re: Router

Debbie-TalkTalk — Tue, 02 Jan 2024 09:12:22 GMT

Hi croulstone

I'm sorry for the delay. The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router

Debbie-TalkTalk — Fri, 05 Jan 2024 07:52:22 GMT

Hi croulstone

Have you received the replacement router?