topic Re: System reset due to kernel panic log entries in Fibre

System reset due to kernel panic log entries

Jonnylawman — Sun, 31 Dec 2023 18:27:19 GMT

I have a DG8041W router running software version 1.05t.

We are losing connection several times a day. The maintenance user log shows the the system is being reset with the cause always being 'due to kernel panic'.

Other posts suggest that a software upgrade to version 1.06 often resolved the problem.

When you are up and running after New Year, could an upgrade be done please?

Thank you.

Re: System reset due to kernel panic log entries

KeithFrench — Sun, 31 Dec 2023 21:51:23 GMT

Yes, that is the resolution. I have asked one of TalkTalk's support to pick your thread up and upgrade it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: System reset due to kernel panic log entries

Debbie-TalkTalk — Tue, 02 Jan 2024 08:32:01 GMT

Hi Jonnylawman

Apologies for this.

I've made a change to your router firmware, please can you monitor the connection this week and I will check in again with you on Friday to see if everything is working ok.

Thanks

Debbie

Re: System reset due to kernel panic log entries

Debbie-TalkTalk — Fri, 05 Jan 2024 08:18:29 GMT

Hi Jonnylawman

How's the connection been since the firmware update?

Thanks

Re: System reset due to kernel panic log entries

Jonnylawman — Sat, 06 Jan 2024 06:51:51 GMT

Debbie,

It does seem to have improved with no noticeable disconnections!

I will keep monitoring it, but thanks for your help.

Re: System reset due to kernel panic log entries

Debbie-TalkTalk — Mon, 08 Jan 2024 06:42:23 GMT

Hi Jonnylawman

I'm so glad to hear this 🙂

Please let us know if you do experience any further issues.

Thanks

Debbie