topic Re: No Boadband and NO HELP in Fibre

No Boadband and NO HELP

Kazza2024 — Thu, 04 Jan 2024 09:09:09 GMT

Has anyone else had trouble when requesting help?

My broadband has been down since New year. This has been reported.

I have called and emailed plus Talk Talk have called back only to tell me that I need to talk to the Fibre team.

This I have tried so many times and I still get hung up on when I explain the situation.

I am registered disabled and live in the middle of no where.

I need my WiFi to get my WiFi calling incase I fall.

I have no home phone either.

My mum is also disabled and I can not get through to her.

Unless I go out it is the only way I seem to be able to be able to use my phone.

I have a Red light on my Talk Talk hub and the BT fibre equipment with no one wanting to help me.

I called BT to be told as I'm under Talk Talk no one can help me.

Re: No Boadband and NO HELP

Debbie-TalkTalk — Thu, 04 Jan 2024 09:13:28 GMT

Hi Kazza2024

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: No Boadband and NO HELP

Debbie-TalkTalk — Thu, 04 Jan 2024 09:29:47 GMT

Hi Kazza2024

Thank you. The line test has detected a potential issue. Please can you power down both the router and ONT box for a couple of minutes and retest again ensuring all cables are connected securely (Openreach have asked us to try this first)

Thanks again.

Re: No Boadband and NO HELP

Kazza2024 — Thu, 04 Jan 2024 09:47:32 GMT

Re: No Boadband and NO HELP

Debbie-TalkTalk — Thu, 04 Jan 2024 10:06:22 GMT

Hi Kazza2024

Just posting here to confirm that the engineer visit has been arranged for 05/01 AM (8am - 1pm)

I will check in again with you tomorrow.

Thanks

Re: No Boadband and NO HELP

Debbie-TalkTalk — Fri, 05 Jan 2024 07:00:41 GMT

Hi Kazza2024

I've checked and I can see that the fault has been assigned to an engineer this morning.

I will continue to monitor for additional updates.

Thanks

Re: No Boadband and NO HELP

Debbie-TalkTalk — Fri, 12 Jan 2024 12:25:02 GMT

Hi Kazza2024

Just to confirm, has this fault been resolved?