topic Re: Fibre 65 drops from 40mbps to 3mbps until router reboot in Fibre

Fibre 65 drops from 40mbps to 3mbps until router reboot

lockedoutagain — Mon, 11 Dec 2023 12:42:57 GMT

Since last week my speed has been degrading from a steady 40mbps to 3mbps or less (tested on wired connection). This happens over a few hours. If I reboot the router the speed comes back up. The router thinks that my speed is between 45 and 50mbps. Any idea what might be happening? I don't think that anything has changed on my network.

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Anonymous — Mon, 11 Dec 2023 12:47:28 GMT

Good afternoon,

Sorry to hear this and I will take a look now. I've run a test on the line which has detected a potential voice fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

Thanks

Michelle

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

lockedoutagain — Mon, 11 Dec 2023 18:01:38 GMT

Thanks for checking Michelle. We don't use the landline and don't have a phone to check with I'm afraid.

Last time this happened it turned out to be a problem with the copper between us and the cabinet.

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Anonymous — Tue, 12 Dec 2023 07:55:46 GMT

Hello,

Ok thanks for the update. The voice line test is now clear, however I can see that the sync speed is varying. Can I just confirm if you've recently tested with an alternative router at the test socket please as the next step will be to arrange an engineer visit to the property?

Thanks

Michelle

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

lockedoutagain — Tue, 12 Dec 2023 15:37:23 GMT

Hi Michelle, I'm afraid I don't have another router to test with. Today the speed has generally been better. It almost seems linked to the amount of rain we have been getting! Shall we leave it a couple of days to see if it has settled down?

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Anonymous — Wed, 13 Dec 2023 06:47:44 GMT

Hi lockedoutagain,

Ok thanks for confirming. Would you mind posting back here the next time it rains please and I will re-run the line test. If the same fault reappears then we will log this straight over to Openreach for investigation.

Thanks

Michelle

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

lockedoutagain — Tue, 19 Dec 2023 10:23:20 GMT

Well, it's been better for the last few days but then last night and this morning it's rained cats and dogs and we are getting slow speeds, occasional drop outs (your device is not connected to the internet). Tried running a speed test (wired connection), took a while to start then speed shown as 14Mb. Talktalk thinks the speed to the router is 38Mb as measured yesterday, used to be 50+.

I'm going to be away till January so let's pick it up then. Have a good Christmas and New Year everyone.

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Anonymous — Tue, 19 Dec 2023 10:28:01 GMT

Morning,

I'm really sorry to hear this. I've just re-run the line tests now which has detected a potential fault. Would you like us to raise this over to Openreach now or would you prefer to wait until January? This would be raised as an external line investigation.

Thanks

Michelle

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

lockedoutagain — Tue, 19 Dec 2023 11:28:45 GMT

Hi Michelle, if the engineer doesn't need us to be in then might as well go ahead and hand over to Openreach, thank you 🙂

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Anonymous — Tue, 19 Dec 2023 11:46:53 GMT

Hello,

No problem. I've raised this over to Openreach now to complete an external line investigation. I'll check first thing in the morning to see if we've received an update and will post back here.

Thanks

Michelle

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Debbie-TalkTalk — Wed, 20 Dec 2023 07:16:41 GMT

Hi lockedoutagain

This fault is still with Openreach, no additional updates at the moment.

We will continue to monitor for further updates.

Thanks

Debbie

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Anonymous — Thu, 21 Dec 2023 07:29:39 GMT

Morning,

I've re-checked and there are no additional updates as yet. The fault is still under investigation with Openreach. We'll continue to monitor for updates for you.

Thanks

Michelle

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Chris-TalkTalk — Fri, 22 Dec 2023 07:51:40 GMT

Hi lockedoutagain,

No further updates at the moment. I'll check again later

Chris

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Anonymous — Wed, 27 Dec 2023 07:01:47 GMT

Good morning,

I've re-checked and can see that Openreach have now closed the fault. How has your connection been over the last few days?

Thanks

Michelle

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

lockedoutagain — Mon, 01 Jan 2024 13:44:48 GMT

Hi Michelle,

As I mentioned I have been away over the Christmas period so haven't been able to check. Checked this morning and so far today the connection has been stable, although syncd at 37.92 Mbit, which is slower than I was getting before the current issue started. Later on, when no-one is using it, I'll switch off the router and leave it half and hour. I'll let you know how we get on.

kind regards

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Debbie-TalkTalk — Tue, 02 Jan 2024 09:38:02 GMT

Hi lockedoutagain

Thanks for your reply.

How's the connection/speed following the 30 minute power down?

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

lockedoutagain — Thu, 04 Jan 2024 09:27:07 GMT

Hi, the router has syncd at 35.26 Mb, so slightly slower. But I have had no drop outs. A little bit of buffering on iPlayer last night but I guess that could be at their end. So, not quite back to where I was but usable 🙂

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Debbie-TalkTalk — Thu, 04 Jan 2024 09:31:52 GMT

Hi lockedoutagain

Thanks for your reply.

If the connection continues to remain stable then DLM may start to adjust the profile again and increase the speed.

Debbie 🙂

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

lockedoutagain — Thu, 04 Jan 2024 10:07:14 GMT

Thanks Debbie, I think I'll say this is resolved and start a new thread if I start to re-experience problems. Basically I am about 500m from the cabinet connected by an ancient bit of copper that has reliability issues, this happens every now and again.

Re: Fibre 65 drops from 40mbps to 3mbps until router reboot

Debbie-TalkTalk — Thu, 04 Jan 2024 10:19:24 GMT

Hi lockedoutagain

Ok no problem. I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie 🙂