topic Re: Contract Renewal - Unfair Price. in Fibre

Contract Renewal - Unfair Price.

Steel_Dragon87 — Thu, 04 Jan 2024 19:48:42 GMT

Why am I being punished for wanting to renew my contract? I'm being offered a price of £35 a month to renew on a new 24 month contract (currently paying £29.12p/m). You are offering new customers £29p/m.. I remember the days when TalkTalk would reward us loyal customers with the same deal as new customers. Now its all about pulling in new customers and to be damned with the existing.

It's a bit unfair tbh.

Re: Contract Renewal - Unfair Price.

fr8ys — Thu, 04 Jan 2024 20:29:28 GMT

Give the loyalty team a call as they hold the best deals.

Haggle and you may be lucky.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Contract Renewal - Unfair Price.

Arne-TalkTalk — Fri, 05 Jan 2024 12:01:33 GMT

Hi Steel_Dragon87

Best option would be to call the loyalty team on 03451720088 They will be able to see what plans/prices are available

Sorry for any inconvenience caused

Re: Contract Renewal - Unfair Price.

Steel_Dragon87 — Fri, 05 Jan 2024 12:31:10 GMT

I gave it a go, but went through the live chat instead. Matter is now resolved.

Fibre 65 @ £30 a month with 6 months half price.

Re: Contract Renewal - Unfair Price.

Arne-TalkTalk — Fri, 05 Jan 2024 14:33:49 GMT

Thanks for the update.