topic Re: Fibre 150 - Consistently Poor Performance in Fibre

Fibre 150 - Consistently Poor Performance

moaning949 — Fri, 05 Jan 2024 23:50:53 GMT

Seeing particularly low speeds consistently, despite being able to see the telephone exchange from my window.

TT have consistently closed tickets as "resolved" despite not doing anything, even one time claiming that "Engineer Visited premises and swapped modem" (despite OpenReach never attending).

Dubious speed reports attached, although I've never seen anywhere close to the claims TalkTalk make, even taking into account TCP/IP overheads etc.

Re: Fibre 150 - Consistently Poor Performance

KeithFrench — Sat, 06 Jan 2024 10:42:38 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Fibre 150 - Consistently Poor Performance

Anonymous — Mon, 08 Jan 2024 07:58:11 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle