topic Re: Resetting router in Fibre

Resetting router

Clockwork45 — Tue, 09 Jan 2024 09:58:53 GMT

Recently I need to reset the router 2-3 times a day to get a stable connection.. this has only been a problem for the last 4-6 weeks. Also I use the WiFi for gaming and I'm continuously losing connection, again this only happened in the last 4-6 weeks. Any advice welcome

Thanks

Re: Resetting router

Anonymous — Tue, 09 Jan 2024 10:00:44 GMT

Hi Clockwork45,

I'm sorry to hear this and we can take a look for you.

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Resetting router

Clockwork45 — Tue, 09 Jan 2024 10:32:19 GMT

Info requested is added..

Re: Resetting router

Anonymous — Tue, 09 Jan 2024 10:34:37 GMT

Hi again,

Can you please update your community profile to also include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Resetting router

Clockwork45 — Tue, 09 Jan 2024 10:57:08 GMT

Info added...

Re: Resetting router

Clockwork45 — Tue, 09 Jan 2024 11:40:12 GMT

Am I eligible for the new router?

Regards

Re: Resetting router

Chris-TalkTalk — Tue, 09 Jan 2024 12:15:54 GMT

Hi Clockwork45,

Line test is passing and connection looks pretty stable. Are you losing connection on all devices at the same time, both wired and wireless?

Chris

Re: Resetting router

Clockwork45 — Wed, 10 Jan 2024 07:54:51 GMT

Nothing connected by wire, just random WiFi connections drop, Ie , it could be the TV, or the Ps5, or tablet.

Regards

Re: Resetting router

Anonymous — Wed, 10 Jan 2024 07:56:57 GMT

Morning,

Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Michelle

Re: Resetting router

Clockwork45 — Wed, 10 Jan 2024 07:59:53 GMT

Yes please, it's worth a try.

Regards

Re: Resetting router

Debbie-TalkTalk — Wed, 10 Jan 2024 08:15:41 GMT

Hi Clockwork45

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Resetting router

Debbie-TalkTalk — Wed, 17 Jan 2024 07:38:09 GMT

Hi Clockwork45

How are you getting on, have you received the router?

Thanks