topic Re: Not receiving Verification Code emails since Wednesday in Fibre

Not receiving Verification Code emails since Wednesday

jackieh2009 — Fri, 22 Dec 2023 10:36:17 GMT

Hi Guys,

Firstly, sorry if I have used the wrong section to post in. Please move if needed.

I hadn’t been on the community for some time, but Tuesday and Wednesday I received the Verification Code emails allowing to post comments on here.

Since Thursday, including this morning, I have not received any requested Verification Code emails. I have tried everything - logging out, shutting down, deleting cookies, checking junk and still nothing!

The only way I can get on to the community is to log on to My Account with my standard password and then get here!

It worries me that all your websites are moving to Six Digit Code log ins. How could I post here, if that were the situation today?

Please can you find out why I am not receiving the necessary emails to my TalkTalk email address anymore?

Thanks and regards,

Jackie

Re: Not receiving Verification Code emails since Wednesday

KeithFrench — Fri, 22 Dec 2023 10:56:48 GMT

I'll escalate this now for you.

Re: Not receiving Verification Code emails since Wednesday

Chris-TalkTalk — Fri, 22 Dec 2023 13:25:41 GMT

Hi Jackie,

Could you take a look at this help article and if you then still need assistance please let me know - New Community Login - Everything you need to know - TalkTalk Help & Support

Thanks

Chris

Re: Not receiving Verification Code emails since Wednesday

jackieh2009 — Fri, 22 Dec 2023 14:47:48 GMT

Hi Chris,

I had already looked at the above link, but reading it again, I don’t remember being asked or completing the bit where existing community members link their community nickname to My Account.

Is there some way I can do this now please, because it’s the only reason I can think as to why I’m not receiving Verification Code emails anymore?

Thanks and regards,

Jackie

Re: Not receiving Verification Code emails since Wednesday

Chris-TalkTalk — Fri, 22 Dec 2023 15:04:43 GMT

Ok Jackie, we'll have to look into it. I'll let you know when I have an update

Chris

Re: Not receiving Verification Code emails since Wednesday

jackieh2009 — Tue, 02 Jan 2024 16:00:20 GMT

Hi Chris,

I can’t log into the community at all now. I put in my email address and it won’t take me to the password or verification page at all, it just refreshes the email log in page.

I have just managed to get here via My Account.

Have you managed to find out how I can link My Account to the community?

If I changed my email address on My Account, would that give me the screen I need to associate My Account with my community account?

I can’t be the only lemon that ignored that first log in linking request, can I?

Any help sorting this out would be greatly appreciated please 🙂

Thanks and regards,

Jackie

Re: Not receiving Verification Code emails since Wednesday

Chris-TalkTalk — Wed, 03 Jan 2024 08:07:18 GMT

Hi Jackie,

I'll chase this up and let you know when I have an update

Chris

Re: Not receiving Verification Code emails since Wednesday

StephenF — Wed, 03 Jan 2024 10:14:59 GMT

Hey @jackieh2009

Sorry to hear that. I'm unable to see anything to suggest the verification codes are not being sent, my gut feeling is that your email provide is blocking the emails as spam which is very possible as i seen you're using talktalk.net email.

Let me do some testing with my own account and circle back. I assume you've checked your spam/junk folders?

EDIT: it appears I'm currently unable to change my "myaccount" login to a talktalk email so I'm unable to replicate sorry but if you're confident it's not in spam or junk it may be worth @Ady-TalkTalk checking cloudmark to see if the email from myaccount@myaccount.talktalk.co.uk are being blocked on your mailbox.

Re: Not receiving Verification Code emails since Wednesday

jackieh2009 — Wed, 03 Jan 2024 19:34:30 GMT

Hi Stephen,

Thank you for your reply. The verification emails are not going into Junk or Bin.

Stephen, I don’t know what Cloudmark is?

I received the code emails the first two days and then they stopped. I don’t think I completed the linking process for existing community members. I can’t be the only lemon to have failed to link accounts surely?

The only thing I can think of doing is changing My Account email address. Would that create another opportunity to link the accounts?

Regards,

Jackie 🙂

Re: Not receiving Verification Code emails since Wednesday

StephenF — Thu, 04 Jan 2024 07:27:16 GMT

Hey @jackieh2009

Thanks for the reply, the point about cloudmark was for Chris and Ady to investigate as it's not something i have access to.

Stephen

Re: Not receiving Verification Code emails since Wednesday

Ady-TalkTalk — Thu, 04 Jan 2024 10:44:32 GMT

Hi Jackie, no blocks showing for mail into your registered mail address.

Ady

Re: Not receiving Verification Code emails since Wednesday

jackieh2009 — Fri, 05 Jan 2024 08:19:05 GMT

@StephenF @Ady-TalkTalk

Good Morning Guys,

Thank you for your replies, but where do we go from here please?

The My Account web pages have been updated and it is now more complicated for me to reach the community and when I do I have to find my post as initially my log in is not showing my avatar or messages!

How can we get round this please?

Thanks and regards,

Jackie

Re: Not receiving Verification Code emails since Wednesday

jackieh2009 — Wed, 10 Jan 2024 09:50:38 GMT

@StephenF @Ady-TalkTalk

Morning Stephen and Ady,

I haven’t had a reply to my message last Friday.

Please can you help me resolve my logging into the community problem?

Thanks,

Jackie

Re: Not receiving Verification Code emails since Wednesday

KeithFrench — Wed, 10 Jan 2024 13:10:22 GMT

Hi @jackieh2009

@StephenF has asked if you could try a different email address for this.

Re: Not receiving Verification Code emails since Wednesday

jackieh2009 — Wed, 10 Jan 2024 13:33:04 GMT

Hi Keith,

Thanks for your message.

Do I need to change My TT Account email address? Or my Community email address?

How do I change my Community email address please? Do I use the wizard? Will that delete my lovely old avatar and signature?

Thanks a lot for your help.

Regards,

Jackie

Re: Not receiving Verification Code emails since Wednesday

KeithFrench — Wed, 10 Jan 2024 13:44:07 GMT

I would think just the Community Email address Jackie, I can't see that it would make your avatar toast, but back it up just in case as it is rather unique.

To change your Community email address, I can't find out how to do this. @Debbie-TalkTalk do you know how to do this?

Re: Not receiving Verification Code emails since Wednesday

Gliwmaeden2 — Wed, 10 Jan 2024 14:42:53 GMT

@KeithFrench / @Debbie-TalkTalk

Would it not need to be the My Account billing email address that needs to be changed?

When I queried why I wasn't getting PMs any more, I was told that only the billing address was being used, once the accounts had been linked.

So now I don't get the PMs in either as it's not been sorted.

However, log in pins (and the bill, of course) do come into the billing email address. Similarly notifications about posts being moved now go into my billing email's junk box ....these used to go to my Community email address.

As far as I can see, there's nowhere in Community settings to add/ change an email address any more.

Re: Not receiving Verification Code emails since Wednesday

KeithFrench — Wed, 10 Jan 2024 14:59:17 GMT

So on that basis, @jackieh2009 log into MyAccount and click on your initial top right, from there expand Profile & Settings:-

Profile & Settings

Then go to My Details & Password. Further down the page click on Login Details & the email address can be changed there.

Re: Not receiving Verification Code emails since Wednesday

jackieh2009 — Thu, 11 Jan 2024 17:46:23 GMT

Hi Keith and Gliwmaeden2,

Thank you so much for all your help with this.

I am loosing the will to live with this issue at the moment as I finally had a chance to change MyAccount email address and the website wouldn’t let me complete the process saying I either wasn’t on a TT WiFi connection or was using a VPN or work device!

I am on my iPad!

I’ll have to try again another day! Why does everything have to be problematic?

Regards,

Jackie

Re: Not receiving Verification Code emails since Wednesday

Gliwmaeden2 — Thu, 11 Jan 2024 18:56:03 GMT

I wish there was a sympathy button on this forum, @jackieh2009, not just likes.

Technology and digital everything are becoming such a faff these days!

Hopefully staff will get back on the case soon.