topic Disable WiFi optimisation request in Fibre

Disable WiFi optimisation request

akeel — Mon, 15 Jan 2024 09:01:00 GMT

Hi can you please disable WiFi optimisation on my account. I'm in a heavily congested WiFi area and every time I set WiFi to a decent Chanel it changes back to a congested one automatically.

Please let me know if you need any more information. Thanks

Re: Disable WiFi optimisation request

Debbie-TalkTalk — Mon, 15 Jan 2024 09:07:38 GMT

Hi akeel

Apologies for this.

The WIFI optimisation has now been switched off as requested.

Please let us know if you do experience any further issues.

Thanks

Debbie

Re: Disable WiFi optimisation request

akeel — Mon, 15 Jan 2024 09:11:34 GMT

@Debbie-TalkTalk many thanks for the speedy response. Will keep an eye on it but will hopefully be all good now as had similar in the past.

Re: Disable WiFi optimisation request

Debbie-TalkTalk — Mon, 15 Jan 2024 09:12:25 GMT

Hi akeel

No problem 🙂

Thanks again.

Debbie

Re: Disable WiFi optimisation request

Debbie-TalkTalk — Tue, 23 Jan 2024 07:52:14 GMT

Hi akeel

Has everything been working ok since the WIFI optimisation was switched off?