topic Re: Home move without renewal in Fibre

Home move without renewal

C_Owen — Mon, 15 Jan 2024 10:25:45 GMT

Hi,

I'll be changing addresses in the next week or so and was looking to bring the service over but without renewing/adding additional months to the contract.

When I go on the home move page, it tells me the one-off fee of £60.00 is now free, but I imagine this is TalkTalk will renew me. How do I change addresses without adding time to my contract, please?

Re: Home move without renewal

Gliwmaeden2 — Mon, 15 Jan 2024 11:34:37 GMT

I don't see it indicated as free on the main information page, @C_Owen, but perhaps they have set some sort of default on the form?

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259

I'm not going to click there in case I start confusing my own account, so can't see!

If in any doubt, phone or use Chat.

Use the search engine for contact details etc.

But you certainly do pay £60 if you don't take up their offer of a new contract.

Re: Home move without renewal

Arne-TalkTalk — Mon, 15 Jan 2024 12:03:18 GMT

Hi C_Owen

Call on 03451720088 and ask to speak to the homemove team.

To confirm, if you continue with your current contract there is a £60 fee, if you renew then this fee is waived.

Regards