topic Re: Line Reset in Fibre

Line Reset

Maxine24 — Fri, 12 Jan 2024 22:10:46 GMT

Is it possible to get a line reset?

I think BT were working on some poles close-by and the speeds haven't recovered properly since.

Divsec — Sat, 13 Jan 2024 09:34:11 GMT

Hi @Maxine24 @ have you tried a 30 minute reboot. TThis usually resets dlm

Debbie-TalkTalk — Mon, 15 Jan 2024 06:47:57 GMT

Hi Maxine24

Have you tried the 30 minute power down of the router?

Thanks

Maxine24 — Mon, 15 Jan 2024 17:46:31 GMT

Unfortunately, that has not worked and my speeds are now even slightly lower.

Debbie-TalkTalk — Tue, 16 Jan 2024 08:05:30 GMT

Hi Maxine24

I'm really sorry to hear this. I can see that this fault has been passed to Openreach and has been assigned to a line engineer this morning.

I will check on this fault again this afternoon for any additional updates from Openreach.

Thanks

Debbie

Chris-TalkTalk — Tue, 16 Jan 2024 14:15:25 GMT

Hi Maxine24,

Openreach have now cleared and closed the fault, have you noticed an improvement over the last couple of hours?

Chris

Maxine24 — Wed, 17 Jan 2024 06:07:25 GMT

Hi Chris.

The sync speeds have returned to normal, however my actual download speed has not. The upload seems fine now though.

I will try another 30 minute reset, perhaps the DLM hasn't updated.

EDIT: The 30 minute reset did the trick, it's back to normal now.

Thank you.

Debbie-TalkTalk — Wed, 17 Jan 2024 06:38:10 GMT

Hi Maxine24

I'm so glad to hear that this fault has been resolved, thanks for letting us know.

Debbie