topic Re: Horrible dl/up speeds in Fibre

Horrible dl/up speeds

Sanjyee — Mon, 15 Jan 2024 17:42:40 GMT

Can you finally fix the issue after 3 months? Or is engineer still on the way to fixing it? Everytime I'm being told it will be fixed but nothing happens. NO ONE TURNS UP.

Re: Horrible dl/up speeds

Gliwmaeden2 — Mon, 15 Jan 2024 21:17:21 GMT

Complete your community forum profile details, @Sanjyee, as currently staff cannot identify your account.

Go via your avatar/name; settings etc.

Also, be more specific about what the problem actually is, as staff can't see whether you have just been using My Connection to track the fault, or did you have appointments fixed up by agents on the phone / Chat support?

Re: Horrible dl/up speeds

Anonymous — Tue, 16 Jan 2024 07:31:38 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle