topic Re: EchoLife DG8041W Home Gateway LED no longer visible in Fibre

EchoLife DG8041W Home Gateway LED no longer visible

cranhpc1 — Wed, 10 Jan 2024 16:02:26 GMT

Hello, I have had one of the above since January 2022 and it has been pretty much bomb-proof together with delivering a measured throughput with Ookla, of 74/16 Mbps. F/w version is unchanged at 1.05t. WAN stats invariably show zero error packets. The router is still delivering it's expected performance though, since the change described has happened.

Recently, as some other members reported, though I can't locate their posts, the single steady white status LED is no longer visible, though sometimes it flickers briefly. Occasionally, in darkness, it reappears very dimly but soon disappears again.

If the router is rebooted, the LED goes through the normal colour change sequence at the usual brightness, but after the final white LED appears, it soon goes off again.

The router is set as per the default to have the LED on all the time.

I have backed up up the XML config file, done a factory reset, then restored the config but to no avail, the LED is still not visible most of the time.

OK its seems like a minor irritation, but given that its the only visual indication of router health, I do check it when I walk past the router.

In addition: I have had a few but not many, events of the router resetting itself owing to a kernel panic: e.g.

[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

Its also the case that I don't know if this is the precursor of issues developing with this hitherto very good router. I take it that there are no firmware updates which address this issue, otherwise you would have already pushed them out by now?

As a former supercomputer system manager, I much prefer devices with lots of status lights, but my wife does not, and thinks that the TalkTalk router is both stylish & unobtrusive...

Any suggestions please?

Les

Re: EchoLife DG8041W Home Gateway LED no longer visible

martswain — Wed, 10 Jan 2024 22:59:09 GMT

My solid white light disappeared over a year ago and the router is still working perfectly well.

As with you, the start/reboot sequence is normal and the indicator is set to on.

Re: EchoLife DG8041W Home Gateway LED no longer visible

Debbie-TalkTalk — Thu, 11 Jan 2024 06:42:03 GMT

Hi cranhpc1

Apologies for this.

I can update the router firmware for the issue with error messages in the router logs or I can send you a replacement router (Sagemcom hub) which looks exactly the same as your current router but it's a sagemcom hub.

Thanks

Re: EchoLife DG8041W Home Gateway LED no longer visible

cranhpc1 — Thu, 11 Jan 2024 09:11:24 GMT

Good Morning Debbie, thanks for getting back to me so quickly. Yes please, replacing the router would sound like a good precautionary step. I expect that the Huawei one will need to be returned for which I have the original packaging.

I look forward to that.

Regards

Les

Re: EchoLife DG8041W Home Gateway LED no longer visible

cranhpc1 — Thu, 11 Jan 2024 09:12:57 GMT

Thanks, I've replied to Debbie that I would prefer a new router as it will solve all the issues.

Regards

Les

Re: EchoLife DG8041W Home Gateway LED no longer visible

Debbie-TalkTalk — Thu, 11 Jan 2024 09:19:16 GMT

Hi Les

Thanks for your reply 🙂

The router is on its way and a returns bag for your current one.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

Re: EchoLife DG8041W Home Gateway LED no longer visible

cranhpc1 — Fri, 12 Jan 2024 08:40:02 GMT

Thanks Debbie, as always, for very prompt response. I look forward to receiving Sagemcom router in next few days.

Regards

Les

Re: EchoLife DG8041W Home Gateway LED no longer visible

Debbie-TalkTalk — Fri, 12 Jan 2024 08:46:16 GMT

Hi Les

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

Re: EchoLife DG8041W Home Gateway LED no longer visible

Debbie-TalkTalk — Mon, 15 Jan 2024 12:10:00 GMT

Hi Les

Have you received the router?

Re: EchoLife DG8041W Home Gateway LED no longer visible

cranhpc1 — Mon, 15 Jan 2024 15:06:11 GMT

Dear Debbie

Apologies for not getting back to you promptly. Yes I have received the router but only because my wife was quick off the mark and ran after the Yodel driver who had dumped a parcel for a completely different address and was about to go off, with our router, and presumably drop that on an unsuspecting recipient somewhere else!

She persuaded him to ferret around in his van and eventually he produced the router. I don't know where they get their drivers from ...

The router was no problem to set up and delivers same VDSL throughput as the Huawei one though the WIFI is probably better at coverage.

The immediate complaint from my wife was that the white LED status light was far too bright! I have fixed that with an ingenious solution which I might patent!

Many thanks for your help, old router is ready for return today.

With regards

Les

Re: EchoLife DG8041W Home Gateway LED no longer visible

Debbie-TalkTalk — Tue, 16 Jan 2024 06:39:16 GMT

Hi Les

I'm glad to hear that the router has arrived. Thanks for letting us know 🙂

"The immediate complaint from my wife was that the white LED status light was far too bright! I have fixed that with an ingenious solution which I might patent!"

I'm intrigued 🙂

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: EchoLife DG8041W Home Gateway LED no longer visible

cranhpc1 — Tue, 16 Jan 2024 09:04:36 GMT

Its very simple Debbie - I have lots of old 35mm black and white negatives from when I was keen on photography. I found one that was almost black and used a hole punch to cut out a disc of film. A little dab of PVA glue and the router now has tiny sunglasses! The LED is now about the same brightness as the outgoing Huawei one.

Job done, marriage saved...

I'll pick up the survey from your PM later on today

Regards

Les

Re: EchoLife DG8041W Home Gateway LED no longer visible

Debbie-TalkTalk — Tue, 16 Jan 2024 09:08:17 GMT

Hi Les

Wow I am impressed 🙂 My husband would never even think to do something like that 🙂

I don't really want to share the below now because your idea was so good

https://community.talktalk.co.uk/t5/Articles/Wi-Fi-Hub-light-too-bright/ta-p/2460164

Re: EchoLife DG8041W Home Gateway LED no longer visible

cranhpc1 — Tue, 16 Jan 2024 09:43:37 GMT

Thanks for your kind words!

Some routers, notably the BT and Plusnet ones have light controls such that you can reduce the brightness, whereas the TT ones only allow off or on by a schedule

Regards

Les

Re: EchoLife DG8041W Home Gateway LED no longer visible

Debbie-TalkTalk — Tue, 16 Jan 2024 09:51:39 GMT

Hi Les

I still think your idea is clever 🙂

If you do experience any further issues then please let us know.

Debbie

Re: EchoLife DG8041W Home Gateway LED no longer visible

cranhpc1 — Tue, 16 Jan 2024 10:43:00 GMT

OK Feel free to share my idea with whoever has need of it: This is what it looks like , very discreet on the router. Les

Router with sunglasses

Re: EchoLife DG8041W Home Gateway LED no longer visible

Debbie-TalkTalk — Wed, 17 Jan 2024 06:32:14 GMT

Hi Les

You can hardly tell anything has been changed 🙂