topic Solid Red light on router - no connectivity in Fibre

Solid Red light on router - no connectivity

Gizmo1981 — Wed, 17 Jan 2024 09:31:46 GMT

As title.

I have a D-Link DSL-3782 and since 1am this morning, the connection dropped and the router went to a single red light for the power, But the Broadband, Internet, Wireless and Ethernet lights are all out.

I've tried unplugging the router for one hour and then plugging it back in, rechecking the connections for the ADSL, Even factory resetting the router by pressing in the small button at the rear of the router..

nothing works and it's still showing a solid red light.

I saw this on another post
‘The router having a permanent red power light is an indicator that it's failed the start-up diagnostics. Switch off the power to the router, wait a few minutes then repower. If the light is still red after another 5 minutes then the router requires replacement.’

So Obviously it appears my router is FUBAR.

Any chance of a replacement or one that is more reliable?

:edit:

we have also ran a network test using talktalk's self help centre and that says there is an issue but after 8 and a half hours I really need this looking into at the earliest opportunity as I require a connection to do my admin and create content.

Re: Solid Red light on router - no connectivity

KeithFrench — Wed, 17 Jan 2024 09:33:49 GMT

The router sounds like it is faulty. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Wed, 17 Jan 2024 09:41:30 GMT

Hi Gizmo1981

Apologies for this.

I've ordered you a replacement router (Sagemcom WIFI hub) please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Solid Red light on router - no connectivity

Gizmo1981 — Wed, 17 Jan 2024 09:52:41 GMT

Are you showing no connection issues prior to entering the property and confirming it is the router?

Can you see what the current sync speeds are to the socket?

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Wed, 17 Jan 2024 10:00:44 GMT

Hi Gizmo1981

Thanks for your reply.

The line test is clear - no faults detected. I can't see the sync speed as the line is not currently in sync.

Re: Solid Red light on router - no connectivity

Gizmo1981 — Wed, 17 Jan 2024 10:02:08 GMT

Is that because the router isn't functioning ( line not in sync ) ?

Or could that be down to something else entirely?

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Wed, 17 Jan 2024 10:03:46 GMT

Hi Gizmo1981

Yes it could be a router fault. Once the new router is connected and if this resolves the no sync fault then I can check the sync speed for you.

Thanks

Re: Solid Red light on router - no connectivity

Gizmo1981 — Wed, 17 Jan 2024 10:05:35 GMT

That's great thanks, How soon am I likely to have the new one ready to go?

I know you say 24-48 hours but which is more likely?

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Wed, 17 Jan 2024 10:07:12 GMT

Hi Gizmo1981

Sometimes they do arrive within 24hrs, mine have in the past.

We do say to allow up to 48hrs just incase.

Re: Solid Red light on router - no connectivity

Gizmo1981 — Thu, 18 Jan 2024 01:24:06 GMT

Many thanks, I've managed to borrow a router for the time being until it arrives.

This one is syncing up just fine so now I know 100% it was the DSL 3782 packing in.

One thing I did notice in the self-help section, When I ran a line test it did say that the router required a firmware update but I wasn't able to find any downloads for firmware updates across talktalk's website in order to do this myself.

Do TT just push the updates or do we have an actual section we can download firmware updates? Or are TT responsible for pushing the updates?

If the latter, Can we not download the .bin files and update our firmware ourselves, As I like to ensure drivers and firmware of hardware are fully up to date at the earliest time possible and being able to manually do this is something I'm accustomed to.

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Thu, 18 Jan 2024 06:53:04 GMT

Hi Gizmo1981

The router should automatically update once new firmware is pushed out.

The DSL3782 is one of our older routers so it's probably become faulty. Once the new Sagemcom hub is connected then once new firmware is available your router will be updated.

The firmware updates have to be done by TT, we don't have a file for the firmware update.

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Fri, 19 Jan 2024 11:54:58 GMT

Hi Gizmo1981

Have you received the replacement router?

Re: Solid Red light on router - no connectivity

Gizmo1981 — Fri, 19 Jan 2024 12:31:13 GMT

hi, Yep it's here and all connected up.

I'm not sure if it's a firmware thing, But every so often when I'm in the router page configuring things, The UI gets stuck and when I refresh the page it seems I'm logged out of the router and have to log back in again and try to retrace my steps to where I was prior to being signed out.

Is this something you're aware of from other users?

Is there any way of disabling the auto-sign out as it's kinda frustrating to have to keep logging back in until I'm finished and only then closing the tab.

thanks.

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Fri, 19 Jan 2024 12:37:09 GMT

Hi Gizmo1981

Thanks for your reply.

Community Star @KeithFrench has reported this issue to us. How did you fix this issue again Keith?

Debbie

Re: Solid Red light on router - no connectivity

KeithFrench — Fri, 19 Jan 2024 13:26:43 GMT

Hi @Gizmo1981 @Debbie-TalkTalk

Yes, this is one of the firmware bugs I reported. The only way around this is to log out of the UI & log back in again. The 5364 that I have tested is worse than the 5464 in this respect.

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Fri, 19 Jan 2024 13:28:48 GMT

Thanks @KeithFrench

Once you log back out how long will it work again for?

Re: Solid Red light on router - no connectivity

KeithFrench — Fri, 19 Jan 2024 13:32:59 GMT

Hi @Debbie-TalkTalk

How is your luck where gambling is concerned? Hopefully for at least the time of the next log in to the router. It only affects the UI, not the internet access.

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Fri, 19 Jan 2024 13:34:59 GMT

Ok, let me speak to our Devices Team 🙂

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Fri, 19 Jan 2024 14:12:51 GMT

Hi Gizmo1981 and @KeithFrench

Our Devices Team have confirmed that the issue with the router admin page (UI) should be resolved in the next firmware version.

Thanks

Re: Solid Red light on router - no connectivity

Debbie-TalkTalk — Tue, 23 Jan 2024 07:14:38 GMT

Hi Gizmo1981

Is everything still working ok since your last post? (apart from the router UI issue)