topic Re: Slow speed and bad connection - need update on fault in Fibre

Slow speed and bad connection - need update on fault

pinkhouse — Wed, 17 Jan 2024 12:14:34 GMT

Hello. Recently my internet speed has been very slow and there have been problems with the connection.

I went on to the connection test and it said if found a problem (reference number REP-13876452) and that an engineer would be sent to the exchange. Since then there has been no update, please can somebody look into this for me?

Thanks!

Re: Slow speed and bad connection - need update on fault

Debbie-TalkTalk — Wed, 17 Jan 2024 12:38:39 GMT

Hi pinkhouse

I'm sorry to hear this. I can see that this fault is still with Openreach, no additional updates have been provided at the moment.

I will monitor the fault for further updates.

Thanks

Re: Slow speed and bad connection - need update on fault

Debbie-TalkTalk — Thu, 18 Jan 2024 12:45:23 GMT

Hi pinkhouse

Openreach have now closed the fault as resolved. Is everything working ok now?

Re: Slow speed and bad connection - need update on fault

pink-house — Thu, 18 Jan 2024 22:14:26 GMT

Hi, unfortunately there still seems to be problems. Yesterday a Talktalk engineer attended and removed an extension between the router and the wall socket which he said was the cause of the speed and connection issues. Now the router is connected directly and closer to the socket however there is still a connection and speed problem according to the website test.

Also, when I try start the live chat on the fault page by clicking the button, nothing happens.

Re: Slow speed and bad connection - need update on fault

Debbie-TalkTalk — Fri, 19 Jan 2024 06:10:43 GMT

Hi pinkhouse

I'm sorry to hear this.

Can I just check, since the engineer visited have you tried powering down the router for 30 minutes?

Thanks

Re: Slow speed and bad connection - need update on fault

Debbie-TalkTalk — Tue, 23 Jan 2024 07:09:51 GMT

Hi pinkhouse

Do you still need help with this?