topic Re: Please turn off Wifi Optimisation in Fibre

Please turn off Wifi Optimisation

atopKfEn4z3L — Thu, 11 Jan 2024 19:06:35 GMT

Per the title.

Re: Please turn off Wifi Optimisation

Gliwmaeden2 — Thu, 11 Jan 2024 19:08:59 GMT

Staff may need you to complete your community forum profile details, @atopKfEn4z3L, for them to identify your account.

Add your Talktalk landline number / account number in Personal Information in the Profile area. Go via your avatar/name; settings...... SAVE CHANGES.

Re: Please turn off Wifi Optimisation

atopKfEn4z3L — Thu, 11 Jan 2024 19:15:09 GMT

Thanks Gliwmaeden2, do you know if this is publicly accessible or is it limited to Talktalk staff only?

Re: Please turn off Wifi Optimisation

ferguson — Thu, 11 Jan 2024 19:37:26 GMT

Private details in your community profile can only be accessed by yourself and TalkTalk, nobody else. No-one would suggest putting such details in a public domain.

Re: Please turn off Wifi Optimisation

Debbie-TalkTalk — Fri, 12 Jan 2024 07:20:31 GMT

Hi atopKfEn4z3L

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch the WIFI optimisation off.

Thanks

Debbie

Re: Please turn off Wifi Optimisation

atopKfEn4z3L — Fri, 19 Jan 2024 16:48:11 GMT

The history of talktalk would say otherwise.

Re: Please turn off Wifi Optimisation

atopKfEn4z3L — Fri, 19 Jan 2024 16:50:28 GMT

Hey Debbie,

I don't have a landline number, it's a fibre only package.

Why do we have to go through all these shenanigans to get this feature enabled? Why isn't this accessible from within the 'my account' section that's used for billing.

Re: Please turn off Wifi Optimisation

Gliwmaeden2 — Fri, 19 Jan 2024 19:37:47 GMT

Put the account number where it asks for phone number and SAVE CHANGES, in Personal Information, @atopKfEn4z3L.

It's the quickest way for staff to ID you.

However, they won't be back on here before Monday now, so still a while before the wifi optimisation can be switched off.

Re: Please turn off Wifi Optimisation

Debbie-TalkTalk — Mon, 22 Jan 2024 06:41:38 GMT

Hi atopKfEn4z3L

Please can you then add your TalkTalk account number so I can locate your details. (please add this to the Private Notes section of your Community Profile)

Thanks

Re: Please turn off Wifi Optimisation

Debbie-TalkTalk — Tue, 23 Jan 2024 06:53:05 GMT

Hi atopKfEn4z3L

Do you still need help with this?