topic Re: New router won't connect to internet in Fibre

New router won't connect to internet

noodlesb — Sat, 20 Jan 2024 18:38:16 GMT

I set up a new account in my flat when my flatmate moved out and can't get the internet up and running. We received a new router but it won't connect to the internet and keeps flashing orange and white. On Thursday it connected to the internet for a few hours, but when we reset it, it lost connection again and we haven't got it back. We never had any trouble with previous wifi so i wonder if something hasn't been set up right in our account?

Please help, have only had a few hours of internet since Monday!

Re: New router won't connect to internet

KeithFrench — Sun, 21 Jan 2024 15:07:03 GMT

It does sound like an authentication issue. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: New router won't connect to internet

Chris-TalkTalk — Mon, 22 Jan 2024 08:02:03 GMT

Hi noodlesb,

Sorry to hear that you're been experiencing problems with your service. Your internet connection appears to be up and running at the moment, are you still experiencing problems?

Chris

Re: New router won't connect to internet

Anonymous — Tue, 23 Jan 2024 07:14:56 GMT

Morning,

Do you still need assistance with this?

Thanks

Michelle