topic Re: No internet - hub continuously flashing amber. in Fibre

No internet - hub continuously flashing amber.

DreadKeeper — Tue, 16 Jan 2024 07:53:45 GMT

Hello,

as title states no internet and hub permanently flashing amber been like it for 3 days now.

device version - FAST 5364-3.T8

I have run every test I can find online and spent over an hour and a half on a chat with technical support and run every test they suggested before the chat was disconnected.

Main TalkTalk line test shows no connection between hub and TalkTalk, I have tried a wired connection also and still no internet.

anyone have any other suggestions?

Re: No internet - hub continuously flashing amber.

Chris-TalkTalk — Tue, 16 Jan 2024 07:58:45 GMT

Hi DreadKeeper,

Sorry to hear that you've been experiencing problems with your service. Is your telephone service OK, is there a dial tone?

Chris

Re: No internet - hub continuously flashing amber.

DreadKeeper — Tue, 16 Jan 2024 09:35:07 GMT

Hello Chris,

I don’t actually have a landline phone, I’m waiting for one to turn up today.

Re: No internet - hub continuously flashing amber.

Debbie-TalkTalk — Tue, 16 Jan 2024 09:40:01 GMT

Hi DreadKeeper

Would you like us to send a replacement router first so we can rule out any potential faults with the router?

Thanks

Re: No internet - hub continuously flashing amber.

DreadKeeper — Tue, 16 Jan 2024 15:28:29 GMT

Hello Debbie,

I believe that would be an appropriate course of action to try and hastily resolve this issue.

I am still waiting on the landline to arrive

Re: No internet - hub continuously flashing amber.

Chris-TalkTalk — Tue, 16 Jan 2024 15:37:00 GMT

I've ordered the router, it should be with you within a couple of working days

Chris

Re: No internet - hub continuously flashing amber.

DreadKeeper — Wed, 17 Jan 2024 20:17:47 GMT

Router arrived and installed, same thing just constantly flashing amber.

The landline also arrived but didn’t come with the cable so I’m waiting on that to arrive before 1pm tomorrow from Amazon.

Re: No internet - hub continuously flashing amber.

Debbie-TalkTalk — Thu, 18 Jan 2024 06:37:38 GMT

Hi DreadKeeper

Can I just check, did you connect the new router directly at the test socket?

Re: No internet - hub continuously flashing amber.

DreadKeeper — Thu, 18 Jan 2024 07:29:46 GMT

Hello Debbie,

I can confirm I have tried the router plugged into the 5CMK4 faceplate and with the faceplate removed directly into the test socket and neither one makes a difference

Re: No internet - hub continuously flashing amber.

Debbie-TalkTalk — Thu, 18 Jan 2024 07:45:36 GMT

Hi DreadKeeper

Ok thanks for confirming. If you have no dialtone then we will need to raise this fault first.

If the line is working ok for calls then we can raise the BB fault.

Re: No internet - hub continuously flashing amber.

DreadKeeper — Thu, 18 Jan 2024 09:30:33 GMT

Hello Debbie,

the cable arrived 10 minutes ago and I can confirm no dial tone whatsoever, which is slightly concerning as this master socket is only 6 or so months old

Re: No internet - hub continuously flashing amber.

Debbie-TalkTalk — Thu, 18 Jan 2024 09:35:46 GMT

Hi DreadKeeper

Apologies for this.

I will need to arrange an Openreach engineer visit to the property. Please can you provide your availability AM and PM?

Please can you also confirm potential engineer charges Engineer charges

Re: No internet - hub continuously flashing amber.

DreadKeeper — Thu, 18 Jan 2024 09:46:06 GMT

Hello Debbie,

I am a night worker so am available during am and pm for an engineer visit, I understand that if it’s within the bounds of my garden/house I am liable for the charges

Re: No internet - hub continuously flashing amber.

Debbie-TalkTalk — Thu, 18 Jan 2024 10:06:42 GMT

Hi DreadKeeper

Thanks for your reply.

I've booked the first available appointment and this is for 22/01 AM (8am - 1pm)

Please let us know how you get on following this visit.

Debbie

Re: No internet - hub continuously flashing amber.

DreadKeeper — Mon, 22 Jan 2024 10:36:49 GMT

Good morning Debbie,

the open reach engineer has just been and the issue appears to be resolved, something had happened in the green junction box at the end of the road

thank you all for the assistance

Re: No internet - hub continuously flashing amber.

Debbie-TalkTalk — Mon, 22 Jan 2024 10:47:50 GMT

HI DreadKeeper

I'm so glad to hear that the fault has been resolved 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie