topic Re: Replacement router in Fibre

Replacement router

Herbert54 — Mon, 22 Jan 2024 19:04:29 GMT

Hi talk talk, how do I go about obtaining a replacement router? I have had speed issues for a week, a talk talk agent confirmed correct speed to my property, and asked if I wanted a new router to improve speeds, I said yes please but they want £60, surely this should be supplied foc as I’m under contract? Thanks in advance

Re: Replacement router

Debbie-TalkTalk — Tue, 23 Jan 2024 06:34:04 GMT

Hi Herbert54

I'm sorry to hear this.

I've ordered you a replacement router for testing, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Re: Replacement router

Herbert54 — Tue, 23 Jan 2024 21:04:37 GMT

Thanks Debbie,

I’ll keep you updated, thanks for you help 😃

Re: Replacement router

Anonymous — Wed, 24 Jan 2024 06:40:20 GMT

Morning Herbert,

Great thank you 🙂

Michelle

Re: Replacement router

Debbie-TalkTalk — Mon, 29 Jan 2024 11:07:57 GMT

Hi Herbert54

Have you received the replacement router?