topic Re: New Router request in Fibre

New Router request

AlanSquashMan — Wed, 10 Jan 2024 19:41:48 GMT

Hi Guys,

I have been with TalkTalk since 2009 and have had Fibre Broadband since 2016 or so and renewed again in Nov 2023. My current router is the TalkTalk Super Router DSL-3782.

Can I request a new router please ? This is so that I can have the latest security features.

Thanks

Re: New Router request

Divsec — Thu, 11 Jan 2024 07:02:59 GMT

Hi @AlanSquashMan your post has been escalated and you should hear soon.

Re: New Router request

Debbie-TalkTalk — Thu, 11 Jan 2024 07:10:35 GMT

Hi Alan

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: New Router request

Debbie-TalkTalk — Wed, 17 Jan 2024 07:36:13 GMT

HI Alan

Have you received the router?

Re: New Router request

AlanSquashMan — Wed, 17 Jan 2024 19:24:49 GMT

Yes, I have received the new router. Will be trying it tonight or tomorrow, will let you know how I get on.

Re: New Router request

Debbie-TalkTalk — Thu, 18 Jan 2024 06:35:45 GMT

Hi Alan

Thank you 🙂

Debbie

Re: New Router request

AlanSquashMan — Sun, 21 Jan 2024 16:23:03 GMT

Hi Debbie,

I have connected the new router and it is working okay. However, One of our mobile phones has stopped connecting to the wifi network yesterday, don't yet know if this is because of the new router or if there is an issue with the phone. Other devices that are connected to the wifi network still connect okay.

Thanks

Alan

Re: New Router request

Debbie-TalkTalk — Mon, 22 Jan 2024 07:45:16 GMT

Hi Alan

Thanks for keeping us updated.

On the phone not connecting, have you tried forgetting the network (on the phone settings) and then reconnecting to the router again?

Re: New Router request

Debbie-TalkTalk — Tue, 23 Jan 2024 06:49:41 GMT

Hi Alan

Do you still need help with this?

Re: New Router request

AlanSquashMan — Thu, 25 Jan 2024 20:30:02 GMT

Hi Debbie,

Apologies for not getting back to you sooner. No, I don't need further help, the phone is faulty.

Thanks for all your help

Re: New Router request

Debbie-TalkTalk — Fri, 26 Jan 2024 06:35:22 GMT

Hi Alan

Ahh no problem. Thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie