topic Re: Orange light on Hub - no Wifi in Fibre

Orange light on Hub - no Wifi

Matthew — Fri, 19 Jan 2024 15:19:27 GMT

Hi. We have had sporadic WiFi all day. There's an orange solid light on the hub. Restarting doesn't change anything.

I've tried connecting via Ethernet/cable and that doesn't work either - "unidentified network. No internet"

Re: Orange light on Hub - no Wifi

Matthew — Fri, 19 Jan 2024 17:14:17 GMT

Have managed to do a line test via your website. Case logged as REP-13892710.

Re: Orange light on Hub - no Wifi

Anonymous — Mon, 22 Jan 2024 06:58:32 GMT

Good morning Matthew,

I'm sorry for the delay. I've run a test on the line now which is clear, however I can see that the router is not in sync. Do you have a dial tone? Does your main socket have a test socket? Do you also have an alternative router that you could test with please?

Thanks

Michelle

Re: Orange light on Hub - no Wifi

Matthew — Mon, 22 Jan 2024 13:01:04 GMT

Hi Michelle. Thanks for picking this up. The Qube engineer has been now and changed the hub - problem solved.

One thing I need to check. Do I need a micro filter with this type of socket? (photo attached).

We were originally told it wasn't required.

Re: Orange light on Hub - no Wifi

Debbie-TalkTalk — Mon, 22 Jan 2024 13:05:22 GMT

Hi Matthew

This may be a pre filtered face plate. Does the lower part of the socket come away?

Re: Orange light on Hub - no Wifi

Matthew — Mon, 22 Jan 2024 14:04:57 GMT

Yes it does. On closer inspection, there is a much bigger problem than whether or not to use a micro filter. The Qube engineer has literally cut our phone extension cable to install a new socket. Now we have no landline phone service and no phone extension to our upstairs. I am really annoyed about this. Why didn't he make it clear that he had done this?? ☹️🤯

Re: Orange light on Hub - no Wifi

Matthew — Mon, 22 Jan 2024 14:40:18 GMT

Update. Spoke to Qube/Circet engineer. He did ask if I had thought of moving my main DECT handset downstairs. I said I'd think about it, which he took as permission to cut my phone cable to the upstairs and fit a new NTE5C master socket.

Now I have to move phones around just to get a line out today. In an emergency (my wife is disabled) I won't be able to plug in a phone upstairs at all.

I really need you to put things back to how they were.

(Why Circet are changing master sockets when the router is the problem is between you and them - I hope they aren't charging you for this pointless work?)

Re: Orange light on Hub - no Wifi

Matthew — Mon, 22 Jan 2024 16:37:02 GMT

Hi Talktalk - any update?

Re: Orange light on Hub - no Wifi

Gliwmaeden2 — Mon, 22 Jan 2024 17:04:35 GMT

Staff will be back on here first thing in the morning, @Matthew.

Re: Orange light on Hub - no Wifi

Chris-TalkTalk — Tue, 23 Jan 2024 07:16:12 GMT

Hi Matthew,

I've checked the engineers notes and it looks as though the extension wiring may have been causing the problem. If you'd like us to book another engineer visit can you let us know when you can be available and we'll book it for you

Thanks

Chris

Re: Orange light on Hub - no Wifi

Matthew — Tue, 23 Jan 2024 07:45:10 GMT

Hi Chris. Yes please, I can be available today, Wednesday afternoon, any time Thursday or Friday. I would have expected there to be a phone socket downstairs at the very least - the cable should be surely punched into the new socket, not just a micro filter used as a plug-in extension. It looks such a mess!

Re: Orange light on Hub - no Wifi

Chris-TalkTalk — Tue, 23 Jan 2024 07:55:59 GMT

Hi Matthew,

I've booked the engineer for 24-Jan-24 15:00 - 18:00, please let us know how you get on

Chris