topic Re: Internet Down since Saturday (Fibre 35) in Fibre

Internet Down since Saturday (Fibre 35)

Maggie29 — Mon, 22 Jan 2024 17:33:45 GMT

Hi,

I have Fibre 35 and the internet has been down since Saturday. The connection showed a fault on the line and the report’s been logged but there’s been no update.

My reference is: REP-13895172

Any updates would be great thanks.

Re: Internet Down since Saturday (Fibre 35)

Maggie29 — Mon, 22 Jan 2024 17:35:05 GMT

*I meant to say connection test rather than just connection.

Re: Internet Down since Saturday (Fibre 35)

Anonymous — Tue, 23 Jan 2024 06:08:15 GMT

Hi Maggie,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Internet Down since Saturday (Fibre 35)

Maggie29 — Tue, 23 Jan 2024 09:27:22 GMT

Hi Michelle,

Many thanks for replying. I've updated my profile with the requested information.

Re: Internet Down since Saturday (Fibre 35)

Chris-TalkTalk — Tue, 23 Jan 2024 09:37:57 GMT

Hi Maggie,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Internet Down since Saturday (Fibre 35)

Maggie29 — Tue, 23 Jan 2024 10:09:42 GMT

Hi Chris, the phone appears to be working fine.

Re: Internet Down since Saturday (Fibre 35)

Chris-TalkTalk — Tue, 23 Jan 2024 10:37:12 GMT

OK thanks. Have you tried connecting the router to the test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Internet Down since Saturday (Fibre 35)

Maggie29 — Tue, 23 Jan 2024 13:11:14 GMT

Hi Chris, I’ve connected the router to the test socket and there’s still no internet.

Re: Internet Down since Saturday (Fibre 35)

Chris-TalkTalk — Tue, 23 Jan 2024 13:19:55 GMT

OK, thanks for trying. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Internet Down since Saturday (Fibre 35)

Maggie29 — Tue, 23 Jan 2024 13:53:21 GMT

Hi Chris, That would be perfect thanks.

Re: Internet Down since Saturday (Fibre 35)

Chris-TalkTalk — Wed, 24 Jan 2024 07:51:58 GMT

Hi Maggie,

I've replied to your PM

Chris

Re: Internet Down since Saturday (Fibre 35)

Chris-TalkTalk — Wed, 24 Jan 2024 08:58:20 GMT

Hi Maggie

I've booked the appointment for tomorrow morning as requested - January 25 2024, AM - please let us know how you get on

Chris