topic Re: Broadband outage in Fibre

Broadband outage

Wayne102 — Tue, 23 Jan 2024 13:33:23 GMT

Outage in Hookhills Paignton

Re: Broadband outage

Chris-TalkTalk — Tue, 23 Jan 2024 13:42:07 GMT

Hi Wayne,

If you're experiencing problems with your service can you please add your TalkTalk landline telephone number or account number, to your community profile, and we'll take a look at it for you

Thanks
Chris

Re: Broadband outage

Wayne102 — Tue, 23 Jan 2024 15:49:05 GMT

Still no broadband or update since 7.15 yesterday evening. Can this be looked into please.

Re: Broadband outage

ferguson — Tue, 23 Jan 2024 16:26:06 GMT

Have you updated your details as requested by Chris earlier?

Re: Broadband outage

AllyM — Tue, 23 Jan 2024 18:48:09 GMT

When you say "Outage in Hookhills Paignton", do you mean that whole area is affected?

Re: Broadband outage

Debbie-TalkTalk — Wed, 24 Jan 2024 07:30:39 GMT

Hi Wayne102

I can see that this fault is with the Openreach line engineers.

I will contact Openreach this morning for an update and I will post back on this thread as soon as I have additional information.

Thanks

Debbie

Re: Broadband outage

Debbie-TalkTalk — Wed, 24 Jan 2024 09:43:35 GMT

Hi Wayne102

I have spoken to Openreach and they have advised that they are working on this fault and they should have further updates on 26/01.

Thanks

Re: Broadband outage

Debbie-TalkTalk — Fri, 26 Jan 2024 09:59:28 GMT

Hi Wayne102

Openreach have now closed this fault as resolved. Just to confirm, has this fault been fully resolved?

Re: Broadband outage

Anonymous — Mon, 29 Jan 2024 08:00:56 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks

Michelle