topic Re: Upload speeds now struggling… in Fibre

Upload speeds now struggling…

ukbeachbum — Mon, 22 Jan 2024 12:01:40 GMT

Last week I had a fault with my broadband that caused my download speed to grind down to almost nothing. The fault was reported and it’s now back to normal, but my upload speeds are now about half of what they were. They’ve normally been around 8Mbs, but are now around 4Mbs.

I’ve restarted the router a number of times, even left it off over night. It’s been on for a couple of days now with no improvement. Something must have been changed when the engineer fixed my original fault. Can you check things on your end and get my upload speeds back to normal?

Thanks

Re: Upload speeds now struggling…

Anonymous — Mon, 22 Jan 2024 13:01:52 GMT

Hello,

I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault. Does your main socket have a test socket please? If it does then would it be possible to connect the router directly at the test socket please so we can re-check the connection stats again?

Thanks

Michelle

Re: Upload speeds now struggling…

ukbeachbum — Mon, 22 Jan 2024 13:13:36 GMT

My master socket, an OpenReach 5C, does not have a test socket.

I’ve run multiple speed tests, through Wi-Fi and wired connections, all come back with a download speed around 34-35Mbs (which is where I would expect it), but my UPLOAD speeds might clip 5Mbs at the very beginning of the test, but quickly go down and very jerkily hover between 3Mbs and 4.5 Mbs, and this is the issue I’d like addressed.

Isn’t there a way you can see these results on your end?

Re: Upload speeds now struggling…

Anonymous — Mon, 22 Jan 2024 13:23:19 GMT

Hi,

Thank you for confirming. I can see that upload speed hasn't increased. The 5C socket should have a test socket. I've included a Help Guide below,

Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Michelle

Re: Upload speeds now struggling…

ukbeachbum — Mon, 22 Jan 2024 13:41:27 GMT

My mistake. I found it and retested the line. Downloads still around 34, and Uploads just over 5Mbs, but I think they should be closer to 8.

Re: Upload speeds now struggling…

Anonymous — Mon, 22 Jan 2024 13:49:32 GMT

Thank you. Would it be possible to keep the router connected to the test socket for now and I will check the connection stats again first thing in the morning to see if DLM has made any changes to the upload sync speed?

Thanks

Michelle

Re: Upload speeds now struggling…

ukbeachbum — Mon, 22 Jan 2024 13:50:54 GMT

Of course. I'll leave it as is until I hear from you.

Thanks.

Re: Upload speeds now struggling…

Anonymous — Tue, 23 Jan 2024 06:32:32 GMT

Good morning,

I've re-checked the connection stats now and there is no change as yet, however it can sometimes take up to 48-72hrs for DLM to make changes to the speed if the connection remains stable. We'll re-check the connection stats tomorrow.

Thanks

Michelle

Re: Upload speeds now struggling…

ukbeachbum — Tue, 23 Jan 2024 08:37:37 GMT

So I should leave the router on in the hopes that the speed will change once the line is proven to be stable, and I don’t want to turn it off to reset the connection, yes?

I have some work video calls coming up this week and I’m a little worried about the slower upload speeds affecting the quality of the call from my end.

Thanks

Ian

Re: Upload speeds now struggling…

Karl-TalkTalk — Tue, 23 Jan 2024 08:43:17 GMT

If the line remains error free, DLM will raise the profile in increments until it finds a balance between speed and stability.

If after 48hrs, and there is no improvement, providing the line tests are clear, we can take this to Openreach and request that DLM is changed to improve the speed.

Thanks

Karl.

Re: Upload speeds now struggling…

ukbeachbum — Wed, 24 Jan 2024 08:22:44 GMT

Hi,

So how’re things looking this morning? My upload speeds still seem to be below what they were and what’s expected.

Any suggestions?

thanks

ian

Re: Upload speeds now struggling…

Karl-TalkTalk — Wed, 24 Jan 2024 09:12:46 GMT

profile is currently set at 40/10, so this looks correct.

Upload speed estimate for the line is 7-8, can you run a speed test as Sam Knows Speedtest and tell me what this reports.

Thanks

Karl.

Re: Upload speeds now struggling…

ukbeachbum — Wed, 24 Jan 2024 09:22:18 GMT

This is tested over Wi-Fi about 20 feet from the router.

Just now.

Re: Upload speeds now struggling…

Karl-TalkTalk — Wed, 24 Jan 2024 09:23:47 GMT

is it possible to test wired to the router as wifi will always be a little lower.

Karl

Re: Upload speeds now struggling…

ukbeachbum — Wed, 24 Jan 2024 09:27:18 GMT

Yes, I can test it wired, but that’s not how I normally access it, and I was previously getting upload speeds of around 8Mbs over Wi-Fi.

Re: Upload speeds now struggling…

Karl-TalkTalk — Wed, 24 Jan 2024 09:30:32 GMT

wifi can be affected by things around you, other wifi signals etc, also some wifi channels can be better than others, so always good to try other channels.

Thanks

Karl.

Re: Upload speeds now struggling…

ukbeachbum — Wed, 24 Jan 2024 09:37:49 GMT

This is the test results from a wired connection…

Wired

Re: Upload speeds now struggling…

Karl-TalkTalk — Wed, 24 Jan 2024 09:43:44 GMT

Upload wired is just below expected. Have you tried another router to rule out hardware?

Karl

Re: Upload speeds now struggling…

ukbeachbum — Wed, 24 Jan 2024 09:53:36 GMT

No I haven’t. I don’t have another router.

And I had no complaints about speed until a fault was detected outside of my house and was fixed by an engineer. The “fix” has compromised my upload speeds. I have just rerun your speed tests over wifi and uploads were 6.4 and 5.1, so it’s still below where it should be and fluctuating unpredictably.

Re: Upload speeds now struggling…

Karl-TalkTalk — Wed, 24 Jan 2024 09:58:44 GMT

OK, I'll get a router out to you to make sure this has not been affected, before we look towards an engineer.

Karl