topic Re: Nat keeps changing on xbox series x in Fibre

Nat keeps changing on xbox series x

langy71 — Tue, 23 Jan 2024 20:57:32 GMT

Hi,for a few weeks now my nat keeps going from open to stricked.i have to reboot the router.

Any help

Re: Nat keeps changing on xbox series x

KeithFrench — Tue, 23 Jan 2024 21:55:39 GMT

How is your XBox connected to your router - Ethernet or wireless?

Re: Nat keeps changing on xbox series x

Debbie-TalkTalk — Thu, 25 Jan 2024 06:24:31 GMT

Hi langy71

I have seen a couple of customers mention this now. Can you try a 30 minute power down of the router please?

Re: Nat keeps changing on xbox series x

langy71 — Thu, 25 Jan 2024 09:08:44 GMT

Hi,I have tried that.this is stopping me and my son playing multiplayer Games.it has only started doing this everglades since the live chat sent a new update to the router.i would like it resolved.

Regards

Re: Nat keeps changing on xbox series x

Debbie-TalkTalk — Thu, 25 Jan 2024 09:11:32 GMT

Hi langy71

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Re: Nat keeps changing on xbox series x

langy71 — Thu, 25 Jan 2024 09:28:26 GMT

Profile has been updated

Re: Nat keeps changing on xbox series x

Debbie-TalkTalk — Thu, 25 Jan 2024 09:30:56 GMT

Hi langy71

Thank you. I've asked our Devices Team to take a look at this and I will post back here as soon as I have further information.

Debbie

Re: Nat keeps changing on xbox series x

langy71 — Thu, 25 Jan 2024 09:32:57 GMT

My profile has been updated,my xbox is wired to the router.

Re: Nat keeps changing on xbox series x

KeithFrench — Thu, 25 Jan 2024 09:55:46 GMT

Hi @langy71

Thanks for confirming your connection type.

Are you just relying on UPnP to open the required ports, which is the normal method? However, not only is this highly insecure, exposing all of your devices to untold malware, or are you using port forwarding, which is far safer? If you have the Sagemcom FAST 5364 or 5464, there is a bug in the current firmware (V174) where UPnP does not work anyway.

Re: Nat keeps changing on xbox series x

langy71 — Thu, 25 Jan 2024 10:04:01 GMT

Hi yes,the xboxbox does need UPnP,to work properly.when I go to connection test it says strict and Upnp is no available.when I reboot the router it comes back as open Nat type.when I try it the next day it goes back to strict.

Regards

Re: Nat keeps changing on xbox series x

langy71 — Thu, 25 Jan 2024 10:06:34 GMT

HI again,my son plays tournaments in games and at the moment he can't rely on the connection.its not good.

Re: Nat keeps changing on xbox series x

langy71 — Thu, 25 Jan 2024 10:07:57 GMT

Universal Plug and Play (UPnP) is what your Xbox uses to set up your router for multiplayer gaming and chat.

Re: Nat keeps changing on xbox series x

Debbie-TalkTalk — Thu, 25 Jan 2024 10:22:53 GMT

Hi langy71 and Keith

I'm just speaking to our Devices Team about this now.

Re: Nat keeps changing on xbox series x

KeithFrench — Thu, 25 Jan 2024 10:41:01 GMT

What router are you using? I did report the bug of UPnP no longer working on the Sagemcom routers to TalkTalk a while ago. I can't stress enough though how insecure it is making your whole network, by enabling this facility. Port forwarding is much safer & I can help a lot with that.

Re: Nat keeps changing on xbox series x

langy71 — Thu, 25 Jan 2024 10:48:51 GMT

Hi it the sagemcom one.

Regards

Re: Nat keeps changing on xbox series x

KeithFrench — Thu, 25 Jan 2024 10:50:55 GMT

Then until this bug is fixed you must use port forwarding.

Re: Nat keeps changing on xbox series x

langy71 — Thu, 25 Jan 2024 10:56:11 GMT

Hi,why does it change daily?and when I reboot the router its open.

Regards

Re: Nat keeps changing on xbox series x

langy71 — Thu, 25 Jan 2024 11:21:09 GMT

Hi,it's talking a long time for your department to look at the problem.

Re: Nat keeps changing on xbox series x

Debbie-TalkTalk — Thu, 25 Jan 2024 11:29:07 GMT

Hi langy71

I've chased for an update. I will let you know as soon as they come back to me.

Thanks

Re: Nat keeps changing on xbox series x

langy71 — Thu, 25 Jan 2024 12:37:22 GMT

Any news?