topic Re: Very windy last few days-and frequent drop outs? in Fibre

Very windy last few days-and frequent drop outs?

nothingsraightforward — Thu, 25 Jan 2024 10:01:25 GMT

As above, this has been happening over the last three days or so and I'm not sure if that's acceptable or not.

I've done a test and the results suggest there may be some sort of problem. I don't believe it's inside as everything was working fine until the strong winds came and as well,TalkTalk sent me a new router in 2022.

Re: Very windy last few days-and frequent drop outs?

Chris-TalkTalk — Thu, 25 Jan 2024 10:27:08 GMT

Hi,

I'm sorry to hear that you're experiencing problems with your service. Line test is picking up a potential issue. Are you experiencing any problems with you telephone service, any noise on the line?

Chris

Re: Very windy last few days-and frequent drop outs?

nothingsraightforward — Thu, 25 Jan 2024 10:57:35 GMT

No, telephone is fine now

Re: Very windy last few days-and frequent drop outs?

Chris-TalkTalk — Thu, 25 Jan 2024 10:59:21 GMT

OK thanks. How many telephone sockets do you have? Is your router currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Very windy last few days-and frequent drop outs?

nothingsraightforward — Thu, 25 Jan 2024 11:21:32 GMT

2 phone sockets. Phone and broadband connected to a socket FTT

Re: Very windy last few days-and frequent drop outs?

nothingsraightforward — Thu, 25 Jan 2024 11:50:23 GMT

I am in the test socket now.please could you re test?

Re: Very windy last few days-and frequent drop outs?

Chris-TalkTalk — Thu, 25 Jan 2024 12:24:49 GMT

OK thanks. I've run another line test, still picking up a potential problem. Could you just leave the router connected to the test socket for the time being to see if the disconnections continue. If they do then we can arrange an engineer visit to investigate further

Chris

Re: Very windy last few days-and frequent drop outs?

nothingsraightforward — Tue, 30 Jan 2024 09:21:48 GMT

Hi, I am still getting dropouts, albeit for only brief periods at a time. I did get a satisfaction survey last week, implying the problem was resolved, but I have just done another connection test which says there is a problem with my line asking me the same auto questions and taking me through the steps already completed

Re: Very windy last few days-and frequent drop outs?

Chris-TalkTalk — Tue, 30 Jan 2024 09:30:19 GMT

OK, if it's still dropping we can arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Very windy last few days-and frequent drop outs?

nothingsraightforward — Tue, 30 Jan 2024 12:28:50 GMT

I guess so.Does it look like a fault on the line to you?

Re: Very windy last few days-and frequent drop outs?

Chris-TalkTalk — Tue, 30 Jan 2024 12:33:16 GMT

Line test is picking up a potential issue so it does look like a fault on the line. If you'd like us to book the engineer can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

Re: Very windy last few days-and frequent drop outs?

nothingsraightforward — Tue, 30 Jan 2024 13:02:24 GMT

Okay

Can be flexible re times

Re: Very windy last few days-and frequent drop outs?

Chris-TalkTalk — Tue, 30 Jan 2024 13:20:33 GMT

We can usually get an appointment next working day so are you available tomorrow if there's an engineer available?

Chris

Re: Very windy last few days-and frequent drop outs?

nothingsraightforward — Tue, 30 Jan 2024 13:49:48 GMT

Yes, ok for wed but not this Thursday afternoon though. Friday ok

Re: Very windy last few days-and frequent drop outs?

Chris-TalkTalk — Tue, 30 Jan 2024 14:24:00 GMT

OK, I've booked the appointment for tomorrow afternoon - January 31 2024, PM - please let us know how you get on

Chris

Re: Very windy last few days-and frequent drop outs?

nothingsraightforward — Tue, 30 Jan 2024 14:24:25 GMT

Actually, sorry to mess you about, but something's just cropped up with work. Can you hold off for a few days please? I will have to get back to you

Re: Very windy last few days-and frequent drop outs?

Chris-TalkTalk — Tue, 30 Jan 2024 14:26:55 GMT

OK, I'll cancel it, just let me know when you would like to rebook

Chris

Re: Very windy last few days-and frequent drop outs?

nothingsraightforward — Tue, 30 Jan 2024 14:38:19 GMT

Thank you.Many apologies

Re: Very windy last few days-and frequent drop outs?

Chris-TalkTalk — Tue, 30 Jan 2024 14:43:20 GMT

No problem 🙂