topic Re: No wifi in Fibre

No wifi

Maureenturkov — Fri, 26 Jan 2024 08:02:24 GMT

Not getting any WiFi

Re: No wifi

Chris-TalkTalk — Fri, 26 Jan 2024 08:04:16 GMT

Hi Maureenturkov,

I've changed the title of the thread as it contained personal information - please don't post personal information on the open forum

Is your internet connection completely down? Is your telephone service working? What colour is the light on your router?

Chris

Re: No wifi

Gliwmaeden2 — Fri, 26 Jan 2024 08:11:36 GMT

@Maureenturkov, I have changed your subject heading as it was not relevant to the topic and it looked like it was your email address.

One of the principal rules of the forum, for your own security, is to NEVER ever post your private information details in the public domain.

You need to complete your profile. Go via your avatar/name; settings; drop down menu....Personal Information. SAVE CHANGES.

(Looks like @Chris-TalkTalk and I both pounced at the same time!)

Re: No wifi

Maureenturkov — Fri, 26 Jan 2024 08:07:49 GMT

It is orange and flashing

Re: No wifi

Maureenturkov — Fri, 26 Jan 2024 08:08:42 GMT

Yes

Re: No wifi

Maureenturkov — Fri, 26 Jan 2024 08:11:13 GMT

Now it’s blue and not flashing

Re: No wifi

Maureenturkov — Fri, 26 Jan 2024 08:18:47 GMT

Waiting on reply

Re: No wifi

Chris-TalkTalk — Fri, 26 Jan 2024 09:34:29 GMT

OK, could you add your TalkTalk landline telephone number to your community profile and we'll take a look at this for you

Chris

Re: No wifi

Jadey97 — Sun, 28 Jan 2024 12:05:53 GMT

My account got restricted but I’ve paid the overdue balance and I still haven’t had WiFi for two days and can never get through on the phone

Re: No wifi

Gliwmaeden2 — Sun, 28 Jan 2024 13:31:42 GMT

@Jadey97, please go via "help with your service" in the forum menu, and post your own thread on the billing message board.

At the start of that board click on start a topic.

Each customer is treated as an individual on the community, and it's important not to post on another customer's thread as it just causes confusion. The original poster here had a totally different issue.

Staff will reply to your new topic after the weekend.

Re: No wifi

Anonymous — Mon, 29 Jan 2024 07:32:32 GMT

Morning,

As advised, please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle