topic Re: Constant packet loss in Fibre

Constant packet loss

catokolmer — Fri, 26 Jan 2024 14:44:06 GMT

Hi,

I started noticing packet loss during Zoom calls, and I have been able to pinpoint the problem to the first hop after my router (78.147.192.1) with 1.5% packet loss. I have 0% packet loss to my router.

The TalkTalk connection check says my line is fine (it isn't), and I feel like the tech support will just tell me to reboot my router (again), test with a wired connection (I am), and not know what to do.

Any idea on how to navigate this issue?
Thanks!

Re: Constant packet loss

Chris-TalkTalk — Fri, 26 Jan 2024 14:51:29 GMT

Hi catokolmer,

Can you please add your TalkTalk landline number or account number to your community profile and we'll be happy to take a look at this for you

Chris

Re: Constant packet loss

catokolmer — Fri, 26 Jan 2024 15:39:25 GMT

Just done. As of right now:

First external hop:

--- 78.147.192.1 ping statistics ---

1286 packets transmitted, 1271 packets received, 1.2% packet loss

round-trip min/avg/max/stddev = 6.294/11.032/445.324/15.266 ms

Second hop (different timing)

--- 78.144.1.27 ping statistics ---

1120 packets transmitted, 1107 packets received, 1.2% packet loss

round-trip min/avg/max/stddev = 7.214/10.365/29.000/2.788 ms

Router:

--- 192.168.198.1 ping statistics ---

16553 packets transmitted, 16550 packets received, +1 duplicates, 0.0% packet loss

round-trip min/avg/max/stddev = 2.250/5.816/996.629/19.464 ms

Traceroute:

1 * home router *
2 192.168.198.1 (192.168.198.1) 5.223 ms 3.368 ms 3.228 ms

3 host-78-147-192-1.as13285.net (78.147.192.1) 6.973 ms 7.983 ms 9.028 ms

4 ae51-ner002.mlk.as13285.net (78.144.1.27) 9.076 ms 10.903 ms 10.814 ms

5 ae51-scr102.loh.as13285.net (78.144.1.26) 14.484 ms

ae57-scr002.slh.as13285.net (78.144.1.54) 12.784 ms 11.725 ms

6 host-78-144-4-45.as13285.net (78.144.4.45) 12.963 ms

ae65-scr102.loh.as13285.net (78.144.1.138) 10.446 ms 11.569 ms

7 172.71.240.2 (172.71.240.2) 11.882 ms

172.70.87.2 (172.70.87.2) 11.730 ms

host-78-144-4-45.as13285.net (78.144.4.45) 11.512 ms

8 172.70.87.2 (172.70.87.2) 12.487 ms

141.101.71.2 (141.101.71.2) 18.158 ms

one.one.one.one (1.1.1.1) 11.127 ms

Re: Constant packet loss

Chris-TalkTalk — Mon, 29 Jan 2024 10:20:01 GMT

Thanks for updating your profile. Line test is passing but I can see that there have been some disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Constant packet loss

catokolmer — Mon, 29 Jan 2024 10:38:54 GMT

Openreach came over the weekend, and the engineer fixed something in the cabinet - no more packet loss since. Fingers crossed that it holds! Thanks for looking into it!

Re: Constant packet loss

Chris-TalkTalk — Mon, 29 Jan 2024 11:06:09 GMT

That's great news, thanks for letting me know

Chris