topic Re: Broadband not working in Dorset in Fibre

Broadband not working in Dorset

Shill357 — Fri, 26 Jan 2024 23:07:57 GMT

Lost Internet connection about an hour ago. Can't run connection test to report a fault.

Any ideas?

Re: Broadband not working in Dorset

KeithFrench — Sat, 27 Jan 2024 10:37:07 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?

Re: Broadband not working in Dorset

Karpio — Sat, 27 Jan 2024 10:54:04 GMT

No talk talk in east of Scotland since yesterday:(

Re: Broadband not working in Dorset

KeithFrench — Sat, 27 Jan 2024 10:58:17 GMT

Hi @Karpio

What relevance is that to one fault in Dorset? If you have a problem, you cannot use someone else's thread. However, if you are in Scotland or the North of England, you might like to look at the Service Status Dashboard first.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

Re: Broadband not working in Dorset

Anonymous — Mon, 29 Jan 2024 06:20:37 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Broadband not working in Dorset

Shill357 — Mon, 29 Jan 2024 16:24:29 GMT

Hi Michelle,

The fault corrected itself overnight

Re: Broadband not working in Dorset

Anonymous — Tue, 30 Jan 2024 06:39:41 GMT

Good morning,

I'm glad to hear this and thanks for confirming.

Michelle