topic No internet in east of Scotland in Fibre

No internet in east of Scotland

Karpio — Sat, 27 Jan 2024 11:00:41 GMT

Seems that internet is down since last night , anyone else in Scotland experiencing this ? Any feedback or follow up please

Re: No internet in east of Scotland

KeithFrench — Sat, 27 Jan 2024 11:20:14 GMT

Thanks for creating your own thread. Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router?
4. If you are on Full Fibre, what lights are on the ONT?

5. If you are not on Full Fibre, have you tried connecting the router to the test socket, behind the master socket's removable faceplate via a new or known good microfilter?

Re: No internet in east of Scotland

Karpio — Sat, 27 Jan 2024 11:59:41 GMT

Hello, it's Sagemcom-FAST5364,I'm on fibre 65, flashing amber light,tried connecting but no luck .thanks

Re: No internet in east of Scotland

Anonymous — Mon, 29 Jan 2024 06:36:45 GMT

Good morning,

I'm sorry to hear this. There is currently an incident raised for this and updates can be found on our Service Status Dashboard.

Thanks

Michelle