topic Re: Replacement router required in Fibre

Replacement router required

Craigbelper — Fri, 19 Jan 2024 23:17:08 GMT

Been having regular drop outs where internet goes down, router flashes and sometimes comes back up on its own other times it needs turning off and on again. Is it time to get a replacement router?

Re: Replacement router required

KeithFrench — Sat, 20 Jan 2024 12:57:40 GMT

It could be, but it could equally be the line (not knowing what service you are on). What make/model of router do you have currently? You say it flashes, what colour is that & which light is it (the WiFi Hubs only have one light, but there are three different hubs).

Re: Replacement router required

Craigbelper — Sat, 20 Jan 2024 15:03:29 GMT

It’s a DG8041W router on fibre 65 service. It only has one light and it flashes amber and white. It’s not just wifi that goes down but cabled devices as well. So could be the line or router then. When running the line test it does come back ok though.

Re: Replacement router required

KeithFrench — Sat, 20 Jan 2024 15:04:51 GMT

Thanks for that. I have asked one of TalkTalk's support to pick your thread up and investigate this unstable connection.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Replacement router required

Craigbelper — Sat, 20 Jan 2024 16:51:14 GMT

Thanks Keith. I’ll update my profile details. 😀

Re: Replacement router required

Debbie-TalkTalk — Mon, 22 Jan 2024 07:38:54 GMT

Hi Craigbelper

The line tests are clear - No faults detected. I have ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Re: Replacement router required

Craigbelper — Mon, 22 Jan 2024 16:09:20 GMT

Hi Debbie.

Thanks.

cheers

craig

Re: Replacement router required

Debbie-TalkTalk — Tue, 23 Jan 2024 05:51:45 GMT

Hi Craig

No problem 🙂

Please let us know how you get on.

Thanks

Re: Replacement router required

Debbie-TalkTalk — Mon, 29 Jan 2024 10:06:45 GMT

Hi Craig

Have you received the router?

Thanks

Re: Replacement router required

Craigbelper — Mon, 29 Jan 2024 12:16:38 GMT

Sorry, yes it has. All connected up and been stable since and with better speeds.

Re: Replacement router required

Debbie-TalkTalk — Mon, 29 Jan 2024 12:18:00 GMT

Hi Craig

Ahh I'm so glad to hear this, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Replacement router required

Craigbelper — Mon, 29 Jan 2024 13:45:25 GMT

😊will do the survey later.

Re: Replacement router required

Debbie-TalkTalk — Mon, 29 Jan 2024 13:47:31 GMT

Hi Craig

Thank you 🙂