topic Re: System reset due to kernel panic in Fibre

System reset due to kernel panic

zedhower — Wed, 24 Jan 2024 21:36:32 GMT

My Talk talk router keeps rebooting every few hours and has done for the past year or more. I've never really investigated it myself. When I look in the router logs when it reboots it comes up with the error:

Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:

Could someone advise or update my firmware or whatever might resolve the issue.. Currently on firmware v1.05t

Re: System reset due to kernel panic

Debbie-TalkTalk — Thu, 25 Jan 2024 06:48:37 GMT

Hi zedhower

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then check your router firmware.

Thanks

Debbie

Re: System reset due to kernel panic

zedhower — Thu, 25 Jan 2024 16:51:21 GMT

Hi Debbie,

Thanks, I've added the name and the talktalk phone number on my personal information page on my profile

Kind Regards

Leslie

Re: System reset due to kernel panic

Debbie-TalkTalk — Fri, 26 Jan 2024 06:45:21 GMT

Hi Leslie

Thank you 🙂

I have made a change to your router firmware, please can you monitor the connection over the weekend and let us know how the connection compares.

Debbie

Re: System reset due to kernel panic

zedhower — Fri, 26 Jan 2024 20:14:46 GMT

HI Debbie,

Great! That appears to have resolved the problem!

I have another issue though. Since I renewed by TalkTalk contract last tuesday 23rd January 2024, my broad speed has dropped from at least 67mbs that I was getting for the past 2 years(I usually had higher than 67 maybe in the 70s) to only 52mbs now. That seems no coincidence. Is my broadband being throttled in any way after my contract was renewed? I need that fastest connection possible for my job and we don't yet have openreach full fibre or Virgin Fibre as an alternative? Can you advise me what has happened?

Kind Regards

Leslie

Re: System reset due to kernel panic

Gliwmaeden2 — Fri, 26 Jan 2024 21:29:50 GMT

Talktalk doesn't throttle speeds, @zedhower.

Staff will be back after the weekend to respond.

Re: System reset due to kernel panic

Debbie-TalkTalk — Mon, 29 Jan 2024 07:12:14 GMT

Hi zedhower

I'm so glad to hear this 🙂

Could you also add your TalkTalk account number to the Private Notes section of your Community Profile, I can then take a look at the speed for you.

Thanks

Re: System reset due to kernel panic

zedhower — Mon, 29 Jan 2024 18:24:53 GMT

Hi Debbie,

Sure, I've added my account number to my profile in my bio. I'm still only getting 50mbs today:

If you look in my talktalk download speed history I was getting over 70mbs a couple of weeks ago.

Do I need to pay extra money to increase my speed?

Kind regards

Leslie Goodman

Re: System reset due to kernel panic

Debbie-TalkTalk — Tue, 30 Jan 2024 07:21:39 GMT

Morning zedhower

Thanks for updating your Community Profile 🙂

I've checked and the minimum guaranteed speed for your line is 54mb. Your line is currently in sync at 56.4mb, this is just over the predicted range for your line.

Was your speed test a wireless test?

Re: System reset due to kernel panic

zedhower — Tue, 30 Jan 2024 18:30:26 GMT

Hi Debbie,

I've tested now with an ethernet cable and still only getting around 50mbs

I understand the minimum guaranteed speed for the line is 54mb, yet I what I don't understand is that I was getting at least 70mbs 2 weeks ago and had done for the past 2 years until I renewed my contract on the 23rd January?? (obviously the below is an average which is why it doesn't show it dropped suddenly on 23rd)

Kind Regards

Leslie Goodman

Re: System reset due to kernel panic

Debbie-TalkTalk — Wed, 31 Jan 2024 06:51:16 GMT

Hi Leslie

Thanks for your reply.

The throughput speed (speed tests) are always slightly less than the actual sync speed,

Would you like me to send a new router to see how the speed compares?

Re: System reset due to kernel panic

zedhower — Wed, 31 Jan 2024 17:46:41 GMT

Hi Debbie,

Yes please, could you send me a new router to see if it improves things, I'd appreciate that.

Kind Regards

Leslie Goodman

Re: System reset due to kernel panic

Debbie-TalkTalk — Thu, 01 Feb 2024 07:20:31 GMT

Hi Leslie

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: System reset due to kernel panic

zedhower — Thu, 01 Feb 2024 17:56:26 GMT

Hi Debbie,

Brilliant, thanks very much, I'll let you know.

Kind Regards

Leslie

Re: System reset due to kernel panic

Anonymous — Fri, 02 Feb 2024 06:37:50 GMT

Morning,

Great thank you 🙂 We'll also check back in with you next week to see how you are getting on.

Michelle

Re: System reset due to kernel panic

zedhower — Sat, 03 Feb 2024 21:54:20 GMT

Hi Debbie,

Received the new router today and thoroughly pleased with the speedtest results, back up to 70+mbs!.

Thanks very much for all you help with this, much appreciated! I'll return the old router as soon as possible.

Cheers Debbie - 10/10 for customer experience, I'm glad I've renewed my contract with TalkTalk for another 2 years!

Kind Regards

Leslie

Re: System reset due to kernel panic

Karl-TalkTalk — Mon, 05 Feb 2024 06:34:54 GMT

Hi Leslie

Glad to hear that our Community has been able to help.

Regards,

Karl.

Re: System reset due to kernel panic

Debbie-TalkTalk — Mon, 05 Feb 2024 07:00:28 GMT

Hi Leslie

I'm so happy to hear this 🙂

Thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie