topic Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES in Fibre

WIFI NOT CONNECTING TO 2.4GHZ DEVICES

danny0367 — Mon, 29 Jan 2024 14:45:47 GMT

My router has suddenly stopped operating on the 2.4Ghz WiFi

Devices can connect to the 5Ghz channel OK, but not the devices that can only use 2.4Ghz
Have power recycled the router but still same.

Can I be sent a new router please as it seems to have gone faulty ?
Thanks

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

KeithFrench — Mon, 29 Jan 2024 14:55:48 GMT

Which make/model of router do you have?

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

danny0367 — Mon, 29 Jan 2024 15:14:15 GMT

TalkTalk Wi-Fi Hub 2

TalkTalk Wi-Fi Hub 2
version SG4K100174

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

KeithFrench — Mon, 29 Jan 2024 15:03:15 GMT

In trying to solve this, have you by any chance tried disabling & re-enabling either of the WiFi bands? If so, there is a bug in the current firmware (V174) that means the WiFi signal often stops working. If this is the case, then the only workaround currently is to perform a factory default of the router's configuration.

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

danny0367 — Mon, 29 Jan 2024 15:38:59 GMT

Performed a factory default and now the 2.4Ghz wifi channel is working again. Thank you for your help.
There seems to be another bug in that the backup/restore options are missing from the maintenance pages so I had to manually setup my wifi config again 😞

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

KeithFrench — Mon, 29 Jan 2024 16:02:40 GMT

Backup & restore missing is not a bug, it is by design.

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

danny0367 — Mon, 29 Jan 2024 16:06:59 GMT

Oh dear, 2.4Ghz has failed again

Please send me a new router please ?

Thanks

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

KeithFrench — Mon, 29 Jan 2024 16:14:40 GMT

I will ask TalkTalk to do that.

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

danny0367 — Mon, 29 Jan 2024 16:29:11 GMT

Thanks Keith much appreciated.

How long does it take roughly for talktalk to ship a new one out ?

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

bigkenny — Mon, 29 Jan 2024 16:55:03 GMT

that’s why the freebie TT routers are `pants` so many things limited you can do or don’t work. You’re better off buying your own and have total 100% control of your router/settings etc. Saved backups, no Wi-Fi locked into chs. Have/use Guest SSID etc. I`ve had my own router/modem over 3 years now with no issues what so ever. Keep the TT one as a test unit and get your own, you will be glad

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

danny0367 — Mon, 29 Jan 2024 17:49:00 GMT

Which modem/router do you use Kenny ?

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

bigkenny — Mon, 29 Jan 2024 18:11:57 GMT

Well its a hard to get one now. Its a ZYXEL router version XMG3927-B50A it can work with G.Fast as well. Works good on TT-FTTC. I even

bought a 2nd hand one set it all up (used the saved settings from the one Im using, tested it all works with all my stuff) packed it away so if my current working one plays up I can quickly plug cables into this one and away I go no fiddling with settings again. I have it all set up with 2 more wifi routers in my house all cabled with cat5e or cat6 cable the 2 other routers (TP-Link ones) all set in AP mode. So the Zyxel is the gateway modem/router and goes out to the two TP-Link Archer AX50 routers. Works great.

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

ferguson — Mon, 29 Jan 2024 18:50:42 GMT

@bigkenny

You are entitled to choose your own equipment if you prefer, but the TalkTalk WiFi Hub 2 is far from "pants."

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

Debbie-TalkTalk — Tue, 30 Jan 2024 07:36:38 GMT

Hi danny0367

Apologies for the delay.

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

KeithFrench — Tue, 30 Jan 2024 08:46:21 GMT

Hi @danny0367

I totally agree with @ferguson on this.

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

danny0367 — Tue, 30 Jan 2024 09:17:56 GMT

Thanks Debbie much appreciated.

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

Debbie-TalkTalk — Tue, 30 Jan 2024 09:28:50 GMT

Hi danny0367

Ahh you're welcome 🙂

Please let us know how you get on.

Thanks

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

danny0367 — Tue, 30 Jan 2024 19:45:14 GMT

Hi Keith

Thats surprising. Why was it removed ?

How do users backup the router config ?

is there a hidden page with backup/restore ?

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

KeithFrench — Tue, 30 Jan 2024 22:22:39 GMT

All they tell me is that it was done for security reasons. No there isn't a hidden page.

Re: WIFI NOT CONNECTING TO 2.4GHZ DEVICES

Debbie-TalkTalk — Thu, 01 Feb 2024 10:12:53 GMT

Hi danny0367

Have you received the replacement router?