topic Re: Why are my upload speeds so slow in Fibre

Why are my upload speeds so slow

LottieLuu — Tue, 30 Jan 2024 16:21:02 GMT

I am on Fibre 65 but am currently receiving upload speeds of only 0.6mbps. As far as I can tell from openreach and ofcom I am on FTTC and they predict it should be 10-18. Why is mine so much slower. I have been with TalkTalk for years and never had any issues but recently I have noticed that video calls always say I have no/poor connection.

Re: Why are my upload speeds so slow

Divsec — Tue, 30 Jan 2024 18:03:23 GMT

Hi @LottieLuu hard to say, but your post has been escalated and you should hear tomorrow. Have you tried a 30 minute reboot? Just power down the router then back on 30 minutes later?

Is your phone line OK no noise crackling?

Re: Why are my upload speeds so slow

LottieLuu — Tue, 30 Jan 2024 18:43:55 GMT

@Divsec Thanks, I have tried the 30 minute reboot but still getting a very low speed (0.74). I don't ever use the landline so need to dig out my phone and set it all up to try.

Re: Why are my upload speeds so slow

Debbie-TalkTalk — Wed, 31 Jan 2024 08:17:49 GMT

Hi LottieLuu

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Why are my upload speeds so slow

LottieLuu — Wed, 31 Jan 2024 08:42:33 GMT

Thanks Debbie, profile updated.

Re: Why are my upload speeds so slow

Debbie-TalkTalk — Wed, 31 Jan 2024 08:54:09 GMT

Hi LottieLuu

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected but I can see that the upload sync speed is low.

Have we ever sent you a replacement router for testing?

Re: Why are my upload speeds so slow

LottieLuu — Wed, 31 Jan 2024 09:06:00 GMT

No I haven't got a replacement router. Thanks

Re: Why are my upload speeds so slow

Debbie-TalkTalk — Wed, 31 Jan 2024 09:08:15 GMT

Hi LottieLuu

Are you happy for me to send one for testing?

Re: Why are my upload speeds so slow

LottieLuu — Wed, 31 Jan 2024 10:03:03 GMT

Yes please! 😊

Re: Why are my upload speeds so slow

Debbie-TalkTalk — Wed, 31 Jan 2024 10:13:09 GMT

Hi LottieLuu

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know once the new router is connected and we can check the speed again. We may need to allow DLM to monitor the connection for at least 48hrs with the new router connected before it makes changes to the speed.

Thanks again.

Debbie

Re: Why are my upload speeds so slow

Debbie-TalkTalk — Fri, 02 Feb 2024 11:50:44 GMT

Hi LottieLuu

Have you received the router?

Re: Why are my upload speeds so slow

LottieLuu — Fri, 02 Feb 2024 18:29:53 GMT

Hi Debbie, yes I have received it and plugged it in this evening.

Thanks

Re: Why are my upload speeds so slow

Debbie-TalkTalk — Mon, 05 Feb 2024 06:55:37 GMT

Hi LottieLuu

Thanks for confirming that the new router is now connected.

I've checked and I can see that the upload speed hasn't increased, but the line test has now detected a possible fault so I have passed this straight over to Openreach to be investigated by a line engineer.

I will monitor for additional updates.

Re: Why are my upload speeds so slow

Debbie-TalkTalk — Tue, 06 Feb 2024 07:20:46 GMT

Hi LottieLuu

This fault is still with the Openreach line engineers, I will let you know as soon as I receive further updates updates.

Thanks

Debbie

Re: Why are my upload speeds so slow

Debbie-TalkTalk — Wed, 07 Feb 2024 06:54:50 GMT

Hi LottieLuu

Openreach have now closed the fault but the speed hasn't increased, apologies for this.

Is the new router and filter connected directly at the test socket?

The next step following this will be an Openreach engineer visit to the property.

Thanks

Re: Why are my upload speeds so slow

LottieLuu — Wed, 07 Feb 2024 08:33:05 GMT

Thanks Debbie, I dont have a separate test socket so router is plugged directly into the main (and only) socket I have.

Re: Why are my upload speeds so slow

Debbie-TalkTalk — Wed, 07 Feb 2024 08:49:17 GMT

Hi LottieLuu

Would it be possible to post a photo of your master socket on this thread?

Re: Why are my upload speeds so slow

LottieLuu — Wed, 07 Feb 2024 08:56:04 GMT

Re: Why are my upload speeds so slow

Debbie-TalkTalk — Wed, 07 Feb 2024 08:56:52 GMT

Hi LottieLuu

Thank you. Is that the only socket in the property?

Re: Why are my upload speeds so slow

LottieLuu — Wed, 07 Feb 2024 09:03:02 GMT

Yes it is.