topic Contract renewal broken, chat broken. in Fibre

Contract renewal broken, chat broken.

tt_com_user — Wed, 31 Jan 2024 12:36:29 GMT

When I try to renew my contract the price is not displayed correctly, this is not my issue though (but maybe the cause) as I know the price from the side bar. When I proceed, agree to terms etc. and go to renew I am taken to an error page stating:

"Sorry, something went wrong

Please try again later.

To manage your current package visit My Account or see your latest offers here. You can chat online now to one of our experts, or call 0800 049 1424"

Well chat doesn't work either because all that does is say:

"Go back to the previous page or log in to continue your conversation."

Well I have tried that, tried turning off ad-blocker, tried a different browser, tried on my phone, laptop etc. Nothing, always the same error message.

Screenshots of all issues attached.

Re: Contract renewal broken, chat broken.

fr8ys — Wed, 31 Jan 2024 12:42:26 GMT

Have you tried calling?

Ask for the loyalty team. They hold the best prices and it's worth the call.

I can't answer your other queries, but as said the best prices can usually be obtained via the phone.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Contract renewal broken, chat broken.

Arne-TalkTalk — Fri, 02 Feb 2024 09:52:40 GMT

Hi tt_com_user

Sorry that you are having problems

Best option would be to call the loyalty team on 03451720088 They will be able to help you.

Sorry for any inconvenience caused