topic Re: Fibre 35 speed 22 Mbps, why? in Fibre

Fibre 35 speed 22 Mbps, why?

Clara2024 — Mon, 05 Feb 2024 16:36:52 GMT

It's time to renew my contract but I wonder if I should stay with TT?

My contract was for £22 which after a year jumped to £25.12 with occasional charges for things I do not use, like TV, etc. I suppose to get Fibre 35 deal that guarantees 35Mbps speed but all I keep getting is 22, with pages not loading, messages of 'you are offline', etc.

I called an engineer last week, he came, Friday afternoon, he checked sockets, and *@#][!![]'#[@#]!* off to check outside, and two hours later came numerous texts that my problem was solved.

Speed still at 22!!!

So I called, new OR engineer came Monday, just outside, called me and said there were cracks on cable, speeds he checked is 40, and that all is sorted now.

I run tests and the speed is 22, just as it was!!!

WTF?

I look at options for contract renewal and TT offers either £32 for same Fibre 35, or more.... For what???

I tried to get someone from support on chat but buttons on TT website screen are not working.

Are you serious people? !?!

Re: Fibre 35 speed 22 Mbps, why?

Debbie-TalkTalk — Tue, 06 Feb 2024 07:01:52 GMT

Hi Clara2024

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Fibre 35 speed 22 Mbps, why?

Debbie-TalkTalk — Wed, 07 Feb 2024 09:24:06 GMT

Hi Clara2024

Do you still need help with this?

Re: Fibre 35 speed 22 Mbps, why?

Clara2024 — Thu, 08 Feb 2024 09:58:08 GMT

Hi there,

Here is my Account number:, as I can't see where I could add my tel nr, just badges info no place..

As to speed, it's still slow. Your pages load for ages. Checked speed this morning, it was 24 (two more than Tuesday) to the router and 22 to laptop which is no more than 2 meters away from it, with nothing in between.

I am afraid that phone line will not give me any higher speed, in which case your guarantee of 35 Mbps is somewhat invalid..?

Have any suggestions for improvement?

Attached is a test result screen print.

Thanks!

Re: Fibre 35 speed 22 Mbps, why?

Debbie-TalkTalk — Thu, 08 Feb 2024 09:23:46 GMT

Hi Clara2024

Please can you add your account number and name to the Private Notes section of your Community Profile (please don't post any personal information on this thread)

Thanks

Re: Fibre 35 speed 22 Mbps, why?

Clara2024 — Thu, 08 Feb 2024 09:55:09 GMT

Re: Fibre 35 speed 22 Mbps, why?

Clara2024 — Thu, 08 Feb 2024 09:51:16 GMT

Got it! You should see them now!

Re: Fibre 35 speed 22 Mbps, why?

Chris-TalkTalk — Thu, 08 Feb 2024 10:08:34 GMT

Hi Clara,

I'll take a look at this now and get back to you

Chris

Re: Fibre 35 speed 22 Mbps, why?

Chris-TalkTalk — Thu, 08 Feb 2024 10:15:26 GMT

OK, line test is passing and your router is in sync at 40Mbps so could you switch your router off and leave it off for at least 30 minutes then switch back on and retest. Please let me know if there's any improvement

Chris

Re: Fibre 35 speed 22 Mbps, why?

Clara2024 — Thu, 08 Feb 2024 11:36:48 GMT

Wow! Bravo Guys! It worked! ...6 tests 6 speeds though.. PSA!

Thank you!

Re: Fibre 35 speed 22 Mbps, why?

Chris-TalkTalk — Thu, 08 Feb 2024 11:38:28 GMT

No problem, glad to hear it worked, just let us know if you experience any further problems 🙂

Chris

Re: Fibre 35 speed 22 Mbps, why?

Clara2024 — Sat, 16 Mar 2024 15:51:25 GMT

So it is a month later and my broadband speeds are reaching lows like never before! (PSA) What is going on??? Turn it up, please!

Re: Fibre 35 speed 22 Mbps, why?

AllyM — Sat, 16 Mar 2024 21:04:31 GMT

So , it looks like your router is in sync at 39Mbps (Near enough the maximum 40Mbps cap for Fibre35) bit you are getting low throughput speed, is that right?

Are you getting the low speed only over WiFi? or are wired devices affected also?

Have you tried the 30 minute router witch off again?

Re: Fibre 35 speed 22 Mbps, why?

Clara2024 — Sat, 16 Mar 2024 22:17:16 GMT

Done this, and now, one Fire tablet 23, other 13, and laptop 7 - PSA!

Re: Fibre 35 speed 22 Mbps, why?

Gliwmaeden2 — Sat, 16 Mar 2024 22:27:07 GMT

You'll hear back from staff after the weekend, @Clara2024.

Re: Fibre 35 speed 22 Mbps, why?

AllyM — Sat, 16 Mar 2024 22:29:33 GMT

What's this PSA thing you keep going on about?

Re: Fibre 35 speed 22 Mbps, why?

Chris-TalkTalk — Mon, 18 Mar 2024 08:30:39 GMT

Hi Clara,

Line test is passing and sync speed is 40Mbps. If throughput speeds are still low can you switch your router off for 30 minutes then switch back on and retest. Please let us know how you get on

Chris

Re: Fibre 35 speed 22 Mbps, why?

Clara2024 — Mon, 18 Mar 2024 14:11:34 GMT

PSA stands for Please See Attached.

Re: Fibre 35 speed 22 Mbps, why?

Clara2024 — Mon, 18 Mar 2024 14:25:06 GMT

Hi Chris,

I've just checked and they are ok now: 35, 24, 29 but.. it is now. They are not stable.

They, speeds, were dropping for some time now, strangely at windy weekends most. Are some cables somewhere loose? .. and really, must I spend so much of my time on all that?

Also, it puzzles me, why each device receives different speed? They are not far from each other...

Best,

Re: Fibre 35 speed 22 Mbps, why?

Debbie-TalkTalk — Mon, 18 Mar 2024 14:27:27 GMT

Hi Clara2024

Have we recently sent you a new router?