topic Re: Slow Speeds on Devices in Fibre

Slow Speeds on Devices

sgohagan — Thu, 25 Jan 2024 21:12:18 GMT

Hi, I've been with Talk Talk for a while and getting pretty miserable speeds. It's been lower than what I was promised to the router and the speeds to the devices is abysmal. I was promised ~39 Mbps and am getting 34 Mbps with only 2 Mbps download/3 Mbps upload to my device. I've even gone as far to buy a pretty expensive wifi card for my PC as hardwiring it through ethernet is not possible in my flat.

I've gone through the troubleshooting with your tech team and am wondering if it is possibly the router. I've had it for years and have since upgraded to Fibre 65 with very minimal upgrade in terms of speed. It's getting to the point that when my wife is playing games, online I can't even watch Netflix without it throttling the connection.

Any advice is appreciated.

Re: Slow Speeds on Devices

Divsec — Thu, 25 Jan 2024 21:25:24 GMT

Hi @sgohagan your post has been escalated and you should hear tomorrow. In the meantime have you tried a 30 minute reboot of your router? This usually resets the dlm and can have a very positive effect. It worked for me.

Re: Slow Speeds on Devices

sgohagan — Thu, 25 Jan 2024 21:28:52 GMT

Hi Divsec, thanks for your response.

I was on the chat to someone earlier tonight and I did that, though they suggested to restart (with a pin in the wee hole) and then switch off and wait for 20 mins only. I'll try 30 mins tomorrow. It's just switching the router off, nothing extra needed?

Re: Slow Speeds on Devices

Divsec — Thu, 25 Jan 2024 21:32:00 GMT

Hi it certainly is just power down, make a cuppa, walk the dog and power on after 30 minutes.

Good luck and please let us know how you get on.

Re: Slow Speeds on Devices

sgohagan — Fri, 26 Jan 2024 06:03:07 GMT

I just switched it off for 30 mins and the speed has improved, but nowhere near where I've been guaranteed.

Speed test done 26th Jan 2024

Re: Slow Speeds on Devices

Divsec — Fri, 26 Jan 2024 06:40:49 GMT

@sgohagan well there's progress thanks for getting back. Best now to wait for @Debbie-TalkTalk to work her magic

Re: Slow Speeds on Devices

Debbie-TalkTalk — Fri, 26 Jan 2024 07:25:04 GMT

Hi sgohagan

Are you happy for me to send a replacement router for testing?

Re: Slow Speeds on Devices

sgohagan — Fri, 26 Jan 2024 07:38:53 GMT

Hi Debbie,

Yes, that would be great. I don't know the make of the one I have just now but I reckon it's the one I was sent out maybe 6-7 years ago? Considering it's been switched on constantly since then, I wouldn't be surprised if it was struggling.

Re: Slow Speeds on Devices

Debbie-TalkTalk — Fri, 26 Jan 2024 09:04:48 GMT

Hi sgohagan

Thanks for your reply.

I've requested that a replacement router is sent, please allow 48-72hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks again.

Debbie

Re: Slow Speeds on Devices

sgohagan — Mon, 29 Jan 2024 22:14:10 GMT

Hi all,

My new router just arrived and I set it up.

Good God Almighty, the speeds are insane.

Thank you so much. What will I do now? Can I keep this new router? What will I do with the older router?

Please let me keep it, it's so good.

Re: Slow Speeds on Devices

Divsec — Mon, 29 Jan 2024 22:17:31 GMT

Hi @sgohagan love it when a plan comes together! Was there a returns bag in with the new router? If yes send back the old one using the bag and prepaid label. If not Debbie will advise tomorrow.

So pleased for you.

Re: Slow Speeds on Devices

Debbie-TalkTalk — Tue, 30 Jan 2024 06:49:21 GMT

Hi sgohagan

I'm so glad to hear this 🙂

Yes please keep the new router and can you return the old one using the pre paid returns bag.

I have sent you a Private Message with a link to a short survey for the Community.

@Divsec We sure do 🙂

Re: Slow Speeds on Devices

sgohagan — Tue, 30 Jan 2024 17:39:47 GMT

Hi Debbie,

Unfortunately, I didn't get a returns bag in the package. What should I do?

Re: Slow Speeds on Devices

Debbie-TalkTalk — Wed, 31 Jan 2024 07:31:54 GMT

Hi sgohagan

Apologies, I've ordered this for you now, please allow 48 - 72hrs for this to arrive.

Thanks

Re: Slow Speeds on Devices

Debbie-TalkTalk — Fri, 02 Feb 2024 11:48:44 GMT

Hi sgohagan

Did you receive the returns bag?

Re: Slow Speeds on Devices

sgohagan — Fri, 02 Feb 2024 18:48:36 GMT

Hi Debbie,

Not yet! I'll see if it arrived tomorrow.

Re: Slow Speeds on Devices

Debbie-TalkTalk — Mon, 05 Feb 2024 06:36:56 GMT

Hi sgohagan

Ok, thank you.

Debbie

Re: Slow Speeds on Devices

sgohagan — Mon, 05 Feb 2024 07:42:10 GMT

Hi, still no returns bag today but there was no post at all on Saturday so maybe it's still on its way?

Re: Slow Speeds on Devices

Debbie-TalkTalk — Mon, 05 Feb 2024 07:51:04 GMT

Hi sgohagan

Ok, I will check in again with you tomorrow.

Thanks

Re: Slow Speeds on Devices

sgohagan — Tue, 06 Feb 2024 07:04:21 GMT

Still no returns bag!