topic Re: Fibre 900 slow wifi speed in Fibre

Fibre 900 slow wifi speed

Owleyking — Mon, 05 Feb 2024 21:34:49 GMT

I've just upgraded from fibre 500 to 900. With the 500 I was getting approx 500 download and 500 upload with either ethernet or WiFi.

Now on the 900 I'm getting 940 download with ethernet but only 500-600 on WiFi (upload is only 109 with either connection). I'm using the same eero pro 6 router and have tried various devices s23 ultra, apple 14 Pro, etc on both 2.4 and 5ghz and all get around 500-600. I've tried power cycling all components and it makes no difference. Any ideas?

Re: Fibre 900 slow wifi speed

Chris-TalkTalk — Tue, 06 Feb 2024 08:21:58 GMT

Hi Owleyking,

Can you please add your TalkTalk home phone number or account number to your community profile and we'll take a look at this for you

Chris

Re: Fibre 900 slow wifi speed

Owleyking — Tue, 06 Feb 2024 08:57:01 GMT

Done 👍

Re: Fibre 900 slow wifi speed

Chris-TalkTalk — Tue, 06 Feb 2024 09:08:17 GMT

Thanks but I'm having trouble finding your account. Could you also please add your TalkTalk account number or address to the private notes section of your community profile

Thanks

Chris

Re: Fibre 900 slow wifi speed

Owleyking — Tue, 06 Feb 2024 09:15:09 GMT

Hi Chris. I've put my account number in the phone number section

Re: Fibre 900 slow wifi speed

Chris-TalkTalk — Tue, 06 Feb 2024 10:39:08 GMT

OK thanks, I've found your account. Everything looks OK, speed tests from the eero are all showing around 940Mbps down and 108Mbps up. Does it make any difference to the speed if you are close to the gateway eero?

Chris

Re: Fibre 900 slow wifi speed

Owleyking — Tue, 06 Feb 2024 11:32:46 GMT

Hi Chris, No, I can be 6 feet away or touching it, I still only get between 5 & 6 hundred mbps

Re: Fibre 900 slow wifi speed

Chris-TalkTalk — Tue, 06 Feb 2024 11:53:42 GMT

OK thanks. Could you take a look at the following help article and try the suggestions - Slow speeds on your eero network - TalkTalk Help & Support

Thanks

Chris

Re: Fibre 900 slow wifi speed

Owleyking — Tue, 06 Feb 2024 14:21:38 GMT

Thanks Chris, I'll have a look and try later

Re: Fibre 900 slow wifi speed

Chris-TalkTalk — Tue, 06 Feb 2024 14:31:15 GMT

OK thanks 🙂

Re: Fibre 900 slow wifi speed

Owleyking — Wed, 07 Feb 2024 08:40:18 GMT

Hi Chris, I tried the suggestions (most I'd already tried) and although it did peak briefly at 782mbps, it soon returned to sub 600. The PC that's connected to the eero via ethernet and gets 940, I tried it on WiFi and that only gets about 350mbps and it's about 2 feet away

Re: Fibre 900 slow wifi speed

Chris-TalkTalk — Wed, 07 Feb 2024 08:56:30 GMT

OK thanks for trying. I'm not sure what we can do about this to be honest, wireless speeds can fluctuate. Are you experiencing any performance issues? Problems streaming, buffering?

Chris

Re: Fibre 900 slow wifi speed

Owleyking — Wed, 07 Feb 2024 19:03:41 GMT

Not noticed any performance issues yet but I don't understand how by nearly doubling the fibre speed to the hub/router, the wifi speed has barely changed on equipment that should easily be able to handle it, otherwise what's the point of having it

Re: Fibre 900 slow wifi speed

ferguson — Wed, 07 Feb 2024 19:07:58 GMT

What is it you are unable to do on your wireless devices at those speeds?

Re: Fibre 900 slow wifi speed

Owleyking — Wed, 07 Feb 2024 19:34:38 GMT

Nothing, just slower. But that's not the point. If I was paying for 500mbps before and getting around 500 then what's the point of paying extra for 900mbps and only getting a fraction over the 500 you were getting before

Re: Fibre 900 slow wifi speed

ferguson — Wed, 07 Feb 2024 20:21:32 GMT

It depends I suppose. If you have a need for superfast downloads of files on ethernet, then maybe. Otherwise, maybe not.

Re: Fibre 900 slow wifi speed

Chris-TalkTalk — Thu, 08 Feb 2024 07:29:25 GMT

Hi Owleyking,

The main point of fibre 900 isn't really that you get download speeds of 900Mbps on one device, it's that there's enough bandwidth to use multiple devices at the same time within a household, without any performance issues.

Chris