topic Re: FTTC Broadband Performance Destroyed in Fibre

FTTC Broadband Performance Destroyed

DarrenJackson1 — Tue, 06 Feb 2024 22:20:45 GMT

Please fix my broadband again!!! Reliability all day has been awful. Openreach has been in the area messing about. Please investigate and resolve with Openreach. Infrastructure here is old, fragile and needs serious investment urgently. It's 2024 and no joke. Should be 10 Mbps down / 1 Mbps up.

Upstream line rate (kbit/s): 664

Downstream line rate (kbit/s): 1936

Maximum upstream rate (kbit/s): 664

Maximum downstream rate (kbit/s): 2450

Upstream noise safety coefficient (dB): 6.3

Downstream noise safety coefficient (dB): 7.7

Re: FTTC Broadband Performance Destroyed

Chris-TalkTalk — Wed, 07 Feb 2024 08:02:21 GMT

Hi Darren,

Sorry to hear that you're experiencing problem with your service. Are you experiencing any problems with your telephone service, is there a dial tone? Any noise on the line?

Chris

Re: FTTC Broadband Performance Destroyed

DarrenJackson1 — Wed, 07 Feb 2024 09:12:13 GMT

Morning @Chris-TalkTalk

We don't use the land line for calls now, but I just checked and the line is crackling / noisy with "electrical" noises like buzzing sometimes... so definitely not right and not helping broadband. There is a dial tone. Thanks for looking into this.

Regards

Darren Jackson

Re: FTTC Broadband Performance Destroyed

Chris-TalkTalk — Wed, 07 Feb 2024 09:20:58 GMT

Ok thanks. Have you tested at the test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: FTTC Broadband Performance Destroyed

DarrenJackson1 — Wed, 07 Feb 2024 09:34:56 GMT

@Chris-TalkTalk only the master socket (NTE 5C MK 4) is used for the router, therefore the line is already pre-filtered / split. The telephone plugged into the test socket of the master socket and now the extension sounds better - noise has gone for the time being. I will turn the router off for 30 minutes and see what the connection is like.

Re: FTTC Broadband Performance Destroyed

DarrenJackson1 — Wed, 07 Feb 2024 10:19:10 GMT

@Chris-TalkTalk something is still wrong, after 40 minutes power off on the router the line stats are:

Downstream line rate should be more than 10,000 - 12 Mbps is achievable historically

Downstream noise safety coefficient should be no more than 7 at 11.4 this suggests a poor line

Upstream line rate (kbit/s): 1115
Downstream line rate (kbit/s): 8800

Maximum upstream rate (kbit/s): 1115
Maximum downstream rate (kbit/s): 13667

Upstream noise safety coefficient (dB): 6.8
Downstream noise safety coefficient (dB): 11.4

Re: FTTC Broadband Performance Destroyed

Chris-TalkTalk — Wed, 07 Feb 2024 10:31:52 GMT

Thanks for trying that. The speed is limited because DLM changed your line profile in the early hours of this morning, this is capping your speed. If the noise doesn't return then DLM should move you back to the faster profile over the next 48 hours

Chris