topic Re: Do I need a more powerful router? in Fibre

Do I need a more powerful router?

Livsy1712 — Mon, 05 Feb 2024 13:00:46 GMT

Our tv is constantly buffering and skipping. do I need a more powerful router?

Re: Do I need a more powerful router?

Anonymous — Mon, 05 Feb 2024 13:03:11 GMT

Hello,

Which router do you currently have please (make and model) Is your TV connected wired or wirelessly? Is the TV the only device which is currently experiencing issues?

Thanks

Michelle

Re: Do I need a more powerful router?

Anonymous — Mon, 05 Feb 2024 13:16:45 GMT

Hi again,

Thanks for the PM. We can send a replacement router for testing purposes to see how the connection compares and to rule this out, would this be ok?

Thanks

Michelle

Re: Do I need a more powerful router?

Debbie-TalkTalk — Wed, 07 Feb 2024 11:25:46 GMT

Hi Livsy1712

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Do I need a more powerful router?

Debbie-TalkTalk — Thu, 08 Feb 2024 08:25:41 GMT

Hi Livsy1712

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Do I need a more powerful router?

Karl-TalkTalk — Mon, 12 Feb 2024 10:00:00 GMT

A new router is on the way to you.

Regards,

Karl.

Re: Do I need a more powerful router?

Debbie-TalkTalk — Thu, 15 Feb 2024 06:56:56 GMT

Hi Livsy1712

Have you received the router?