topic Re: Low speed from talktalk to my router in Fibre

Low speed from talktalk to my router

Edbutch — Wed, 07 Feb 2024 09:14:02 GMT

When i test my seed and conectiverty it come back thier is a problem te lls me thier checkin it takes a few miuets then tells me done and if problem still exist which it does go to bot .i did this last year still does not get the speed up, because all they do is run through the eqipment from the wall box, What is my next steps

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Wed, 07 Feb 2024 09:16:58 GMT

Hi Edbutch

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Wed, 07 Feb 2024 11:23:29 GMT

Hi Edbutch

Thanks for updating your Community Profile.

I've completed a line test and this hasn't detected any faults. The line is in sync at 42mb.

What speed are you receiving when running speed tests?

Re: Low speed from talktalk to my router

Edbutch — Wed, 07 Feb 2024 11:36:16 GMT

Hi debi the connectivety test says the speed shuold be 48mbs and up also it tells me that thier is a fault, also fibre 65 says thier is supposed to be a minimum of 48 to54mbs. Ive never recieved this.

Is it possible to say when full fibre will reach my area.

Thanks E briggs

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Wed, 07 Feb 2024 11:40:40 GMT

Hi Edbutch

Have we recently sent you a replacement router for testing?

In regards to FTTP, there is a availability checker on this page Guide to Full Fibre and FTTP | TalkTalk

The availability checker is half way down the page I've linked above.

Re: Low speed from talktalk to my router

Edbutch — Wed, 07 Feb 2024 12:40:16 GMT

Hi again the problem is before the router it's between the exchange and my house, so another router will not solve the issue, checked for the fibre ,I'msupposed to be on fibre65 all ready states avrg speeds of 65mbs so 43 is my avrg so i'm way below that.

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Wed, 07 Feb 2024 13:34:32 GMT

Hi Edbutch

The minimum guaranteed speed is showing as 49mb.

I think we should send a new router first as the line test is clear. If there is a fault with the router then this can affect DLM and the sync speed.

If the speed doesn't increase with a new router and with the router at the test socket then the next step will be an Openreach engineer visit to the property.

Would you like me to send the router?

Re: Low speed from talktalk to my router

Edbutch — Wed, 07 Feb 2024 13:38:49 GMT

As I pointed out the line test suggest there is a fault in the line between the exchange and my socket that is before the router so sending anew router would not solve the issue.

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Wed, 07 Feb 2024 13:43:07 GMT

Hi Edbutch

Ok, I can arrange an engineer visit to investigate this for you.

We only advise to test with a different router at the test socket to avoid any potential engineers charges, if the fault is found to be with the router, face plate or internal wiring.

Please can you confirm potential engineer charges and also provide your availability for the visit AM and PM?

Engineer charges

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Thu, 08 Feb 2024 07:23:22 GMT

Hi Edbutch

Would you like me to arrange the Openreach engineer visit?

Thanks

Re: Low speed from talktalk to my router

Edbutch — Thu, 08 Feb 2024 10:08:03 GMT

Hi have thought about what you said maybe we should try the router first .

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Thu, 08 Feb 2024 10:36:19 GMT

Hi Edbutch

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please can you connect the new router to the line for 48hrs to allow DLM time to monitor the connection and adjust the profile/speed.

If the speed still doesn't start to increase then we can arrange the engineer visit.

Thanks again.

Debbie

Re: Low speed from talktalk to my router

Edbutch — Thu, 08 Feb 2024 10:38:32 GMT

Ok thank you.

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Thu, 08 Feb 2024 10:39:38 GMT

Hi Edbutch

No problem 🙂

I will check in again with you once the new router is connected up.

Debbie

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Tue, 13 Feb 2024 08:05:56 GMT

Hi Edbutch

Have you received the replacement router?

Re: Low speed from talktalk to my router

Edbutch — Tue, 13 Feb 2024 08:51:15 GMT

Hi debbi yes thank you recieved friday installed and the speed increased instantly.

I've had this slow speed ever since i have had this fibre 65 and have tryed to get it resolved on numourus occations with out any resultsi i have had talks with the tec teams sent letter waited for phone calls that never came ,.now I can think about renewing my conntract,the speed jumped up to 54 mbs ,by the way are you areal person or ai any way thank you.

EcBriggs

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Tue, 13 Feb 2024 08:56:56 GMT

Hi Edbutch

I'm so happy to hear that the speed has increased 🙂

I'm a real person, not AI 🙂

If you do experience any further issues then please post back on this thread to let us know.

I have sent you a Private Message with a link to a short survey for your experience when using the Community.

Thanks again.

Debbie

Re: Low speed from talktalk to my router

Edbutch — Tue, 13 Feb 2024 09:16:09 GMT

Thanks again debbi sorry about the ai coment .

Ecbriggs

Re: Low speed from talktalk to my router

Debbie-TalkTalk — Tue, 13 Feb 2024 09:18:23 GMT

Hi Edbutch

Ahh it's ok, I've been called worse 🙂

Any further issues then you know where we are.

Thanks again.

Debbie