topic Re: Fibre 150 - wifi hub no light in Fibre

Fibre 150 - wifi hub no light

ithshamhussain — Wed, 07 Feb 2024 20:11:04 GMT

i have been trying to deal with this for the last 3 days but not getting anywhere.

since Sunday night I have had no wifi. When I went to check the box, there is no light on the wifi hub.

i have checked the socket and it works.

I have done all the trouble shooting recommended by doing the reset (turning off the power and retrying and also using a pin to press the reset button for 30 seconds). Nothing has worked and I am still without internet.

I think the box has broken. How can I resolve this from here? I spoke on the phone yesterday to someone and they could only advise me on troubleshooting that I’ve already done. I think I need a new box or someone to come out and have a look? Can anyone advise?

Re: Fibre 150 - wifi hub no light

Karl-TalkTalk — Thu, 08 Feb 2024 06:21:07 GMT

I've a router on the way to you, to see if this has failed.

Thanks

Karl.

Re: Fibre 150 - wifi hub no light

ithshamhussain — Thu, 08 Feb 2024 07:02:31 GMT

Hi Karl,

thanks, how long does it take to arrive typically?

and will it come with a new plug? If the router itself doesn’t work, I’m wondering if the plug could have gone faulty? I know the actual socket is fine as I’ve tested using other appliances in the socket and they work. So will it come with a new plug too?

Re: Fibre 150 - wifi hub no light

Karl-TalkTalk — Thu, 08 Feb 2024 07:04:51 GMT

the router should arrive in 24-48 Hrs, and will come with the new plug.

Karl

Re: Fibre 150 - wifi hub no light

justdontpanic — Mon, 12 Feb 2024 05:41:52 GMT

demand a new box