topic Re: Solid Amber light in Fibre

Solid Amber light

Jackson32 — Sat, 10 Feb 2024 21:12:43 GMT

I’ve got a solid amber light. Restarted several times and reset the router.
When I try to connect it says the password is incorrect.

Looks like according to previous posts the router may be faulty. Any ideas?

Re: Solid Amber light

KeithFrench — Sun, 11 Feb 2024 13:24:48 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Solid Amber light

justdontpanic — Mon, 12 Feb 2024 05:31:05 GMT

have you tried login 192.168.1.1 then after entering your logon details, doing a factory reset?

Re: Solid Amber light

Karl-TalkTalk — Mon, 12 Feb 2024 08:51:57 GMT

I can see a router has been ordered for you yesterday. Please let us know when this arrives, and if all is ok.

Thanks

Karl.

Re: Solid Amber light

Jackson32 — Wed, 14 Feb 2024 14:12:57 GMT

Hi Karl, new router has arrived and all is now fine. Thanks

Re: Solid Amber light

Karl-TalkTalk — Wed, 14 Feb 2024 14:14:08 GMT

Excellent, thanks for letting me know.

Regards,

Karl.