topic SAGEMCOM FAST 5364 T8 ROUTER stopped working in Fibre

SAGEMCOM FAST 5364 T8 ROUTER stopped working

tommycatz — Sat, 17 Feb 2024 17:30:21 GMT

Hi,

My Sagemcom 5364 T8 router stopped working a few days ago, causing mass panic and nearly a riot with my teenagers daughters. I managed to find an old TalkTalk router and restored the WiFi. I tried the 5364 router today and it's still not working so back to the using the old router to restore calm in the house. The 5364 router has been working perfectly for a long time before this. Please advise. Thanks.

Re: SAGEMCOM FAST 5364 T8 ROUTER stopped working

KeithFrench — Sun, 18 Feb 2024 16:04:39 GMT

I have asked one of TalkTalk's support to pick your thread up and send you a replacement.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: SAGEMCOM FAST 5364 T8 ROUTER stopped working

tommycatz — Sun, 18 Feb 2024 16:46:53 GMT

Many thanks 👍

Re: SAGEMCOM FAST 5364 T8 ROUTER stopped working

Debbie-TalkTalk — Mon, 19 Feb 2024 08:33:14 GMT

Hi tommycatz

Sorry for the delay.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: SAGEMCOM FAST 5364 T8 ROUTER stopped working

tommycatz — Mon, 19 Feb 2024 10:47:32 GMT

Many thanks Debbie

Cheers

Re: SAGEMCOM FAST 5364 T8 ROUTER stopped working

Debbie-TalkTalk — Mon, 19 Feb 2024 10:53:38 GMT

Hi tommycatz

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

Re: SAGEMCOM FAST 5364 T8 ROUTER stopped working

Debbie-TalkTalk — Fri, 23 Feb 2024 08:51:32 GMT

Hi tommycatz

Have you received the router?

Re: SAGEMCOM FAST 5364 T8 ROUTER stopped working

tommycatz — Fri, 23 Feb 2024 09:26:08 GMT

Yes, the router has arrived. I need to find a quiet time when the kids and family are not using the WiFi and no one is WFH so I can set it up. I will let you know how I get on.

Thanks

Re: SAGEMCOM FAST 5364 T8 ROUTER stopped working

Debbie-TalkTalk — Fri, 23 Feb 2024 09:30:35 GMT

Hi tommycatz

Ahh no problem, please let us know how you get on once the new router is connected and if you do need any further assistance.

Thanks again.

Debbie

Re: SAGEMCOM FAST 5364 T8 ROUTER stopped working

tommycatz — Sun, 25 Feb 2024 14:29:15 GMT

Hi, I have connected the new router and it is working successfully.

I will send back the broken router in the supplied bag.

Many thanks

Ian

Re: SAGEMCOM FAST 5364 T8 ROUTER stopped working

Debbie-TalkTalk — Mon, 26 Feb 2024 07:42:03 GMT

Hi Ian

That's great news, thank you for letting me know 🙂

Debbie